Shianna Colbert
Huber Heights,OHIO
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child Support Specialist
Montgomery County Municipal Court
Dayton, Ohio
10.2023 - 07.2025
- Managed case loads, ensuring timely processing of child support cases and compliance with legal requirements.
- Process divorce, legal separation, annulment, dissolutions application.
- Scheduling hearing dates
- Contacting attorney about applications
- Issuing warrants for missing hearing
- Getting information from defendants and plaintiff before hearing
- Uploading documentation into database
- answer 15-25 incoming calls per day
HEAP CUSTOMER SERVICE
MIAMI VALLEY COMMUNITY ACTION PARTNERSHIP
Dayton, OH
08.2021 - 10.2023
- MADE REMINDER CALLS ABOUT HEAP APPOINTMENTS.
- TOOK CORRECT DOCUMENTATION FROM CLIENT TO ENSURE APPROVAL FOR THE HEAP PROGRAM
- SCHEDULED APPOINTMENTS
- UPLOADED ALL DOCUMENTATION IN DATABASE
- LOGGED ALL CALLS FROM AND TO CLIENTS
- MANAGED APPROXIMEATLEY 50 INCOMING CALLS PRE DAY
HEAP SPECAILIST
MIAMI VALLEY COMMUNITY ACTION PARTNERSHIP
Dayton, OHIO
06.2018 - 08.2021
- PROCESS 15-25 HEAP APPLICATION PRE DAY
- MAKING SURE ALL CORRECT DOCUMENTATION IS CORRECT AND UP TO DATE TO PROCESS APPLICATION
- ANSWERING INCOMING CALLS
- INTERVIEWING CLIENT TO MAKE SURE THE CUSTOMER IS ELIGABLE FOR THE PROGRAM.
- CONTACT THE CORRECT UTILIY COMPANIES TO ASSIST CUSTOMERS
- MAKING OUTGOING TO CUSTOMER ABOUT THE MONTHLY PAYMENTS
- MANAGED APPROXIMATLEY 15-40 CALLS PRE DAY FOR THE HEAP APPLICATIONS
ADMINISTRATIVE ASSISTANT
MIAMI VALLEY COMMUNITY ACTION PARTNERSHIP
DAYTON, OHIO
06.2016 - 06.2018
- Answering up to 50 phone calls per day, forward calls or take messages to distribute to appropriate departments
- Provide customers with program information and other agency referrals.
- Assists customers with inquiries and provide them with the appropriate program application forms.
- Assist Intake Staff with home visits and interviews, outreach events, fundraisers and any other events where program information may be valuable or necessary.
- Assist HEAP Receptionists with any duties that would take them away from the front desk
- Handling office task such as organizing, and filing, updating computer information, generating reports
- Managing large amount of inbound and outbound calls in a timely manner
- Clarify customer information providing solutions for each customer’s financial hardship
- Reply to emails, telephone or face to face enquires
- Maintain polite and professional communication via phone, e-mail and mail
- Responding quickly and accurately to callers explaining possible solutions and ensuring that clients feel supported and valued
Youth Leader & Program Assistant
MIAMI VALLEY COMMUNITY ACTION PARTNERSHIP
Dayton, Wyoming
06.2016 - 01.2018
- Assist children with their homework
- Data entry
- Provide meals for the children
- Planned activities for the children
- Counseled and mentored the children with any of their problems
- Helped parents fill out financial assistance program applications
- Provide customers with financial program information and other agency referrals
- Schedule appointments using microsoft excel
- Answering 15 calls inbound and outbound calls
- Assist with junior staff
- Provide scheduling support by booking appointments without scheduling conflict
Skills
- DATA ENTRY (7 years)
- Microsoft Excel (7 years)
- Filing (7 years)
- Administrative experience
- Microsoft Powerpoint
- Microsoft Office
- Fundraising
- Office management
- Personal assistant experience
- Program management
- Schedule management
- Time management (7 years)
- Presentation skills
- Project scheduling
- Customer service (7 years)
Certification
pharmacy technician certification
notary certification
Additional Information
- SKILLS
- Microsoft office proficiency
- Schedule management
- Data entry
- Program Management
- Excel spreadsheet
- Answering 10 to 15 phone calls a day
- File Management
- Front Receptionists
- Provide Customers with Program information
- Updating computer information
- [Professional or technical skills]
Timeline
Child Support Specialist
Montgomery County Municipal Court
10.2023 - 07.2025
HEAP CUSTOMER SERVICE
MIAMI VALLEY COMMUNITY ACTION PARTNERSHIP
08.2021 - 10.2023
HEAP SPECAILIST
MIAMI VALLEY COMMUNITY ACTION PARTNERSHIP
06.2018 - 08.2021
ADMINISTRATIVE ASSISTANT
MIAMI VALLEY COMMUNITY ACTION PARTNERSHIP
06.2016 - 06.2018
Youth Leader & Program Assistant
MIAMI VALLEY COMMUNITY ACTION PARTNERSHIP
06.2016 - 01.2018
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