Shianna Ford
Evansville,IN
Overview
3
3
years of professional experience
Work History
Temp Worker
Express Employment Professionals
Evansville, IN
02.2025 - 03.2025
- Operated machinery to assemble products efficiently and accurately.
- Inspected materials for quality before production processes began.
- Collaborated with team members to maintain a smooth workflow.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees.
- Assisted in the assembly of products on the production line.
- Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
- Inspected finished products for accuracy and completeness prior to packaging.
- Followed safety protocols while operating heavy machinery on the production line.
- Used established assembly instructions to complete jobs.
- Maintained accurate records of all parts and materials used during production.
- Measured and weighed items to meet quality standards and prevent waste.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Monitored production line to watch for pile-ups or jams.
- Maintained clean worksite to avoid hazards from chemicals and fragile products.
- Packed finished goods into correct packages or boxes.
- Loaded materials onto conveyor belt to be transported down the assembly line.
- Cleaned work areas regularly to uphold hygiene standards.
- Followed safety protocols to ensure a secure working environment.
- Organized office supplies and ensured adequate stock levels were maintained.
- Assisted with onboarding processes for new employees including paperwork completion.
- Broke down boxes for garbage and recycling.
- Offered reception coverage to relieve staff during absences or breaks.
- Organized work areas for optimal efficiency and accessibility of supplies.
- Operated machinery to assemble products efficiently on production line.
- Inspected finished goods for quality and adherence to standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Maintained cleanliness and organization of work area for safety compliance.
- Assisted in training new employees on assembly procedures and equipment use.
- Reported any incidents or injuries immediately to supervisors.
- Produced quality products by palletizing, packaging and assembling finished items.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Monitored quality of products during manufacturing stages.
- Maintained cleanliness and organization of work area.
- Trained new employees on how to properly use machines, follow safety protocols.
- Inspected finished products for defects before packaging them for shipment.
- Kept line material levels within required levels to meet production goals.
- Monitored production line for any potential problems or malfunctions.
- Read and understood job orders to meet specific product specifications, including acceptable tolerances, general specifications and required production sequences.
- Observed machine operation to detect workpiece defects or machine malfunctions, adjusting machines as necessary.
Sales Associate
Yankee Candle
Evansville, Indiana
09.2023 - 10.2023
- Assisted customers in selecting candles and home fragrance products.
- Maintained cleanliness and organization of the sales floor.
- Processed transactions accurately at the cash register.
- Engaged with customers to provide exceptional service and support.
- Restocked merchandise to ensure product availability on shelves.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
Play Facilitator/Concessions Cashier
Deep Blue Indoor Play
Evansville, Indiana
05.2023 - 05.2023
- Facilitated safe and engaging play experiences for children of all ages.
- Monitored play areas to ensure safety and compliance with facility guidelines.
- Engaged children through interactive games and structured play sessions.
- Collaborated with team members to maintain clean and organized play spaces.
- Ensured all toys and equipment were sanitized regularly for child safety.
- Provided individual attention to each child to help them develop their social skills.
- Maintained records of attendance, incidents, and other relevant information related to the playground activities.
- Served as an advocate for children's rights in the playground setting.
- Created a welcoming atmosphere by providing support, guidance, and encouragement throughout the program duration.
- Utilized conflict resolution techniques when needed between participants during playtime.
- Managed inventory levels of supplies needed for daily operations including first aid kits, snacks, toys.
- Responded quickly and appropriately to medical emergencies or injuries that occur onsite.
- Assisted in the setup and breakdown of playground equipment.
- Contributed ideas for new activities that would be beneficial for all age groups involved in the program.
- Monitored the physical activity of participants to ensure proper rest periods were taken during playtime.
- Encouraged positive behavior by modeling appropriate interactions with peers and adults.
- Developed, monitored, and enforced safety policies and procedures to ensure a safe play environment.
- Enforced park regulations, ordinances and policies by explaining rules to guests.
- Maintained safe play environment.
- Observed and monitored children's play activities.
- Maintained organized and clean classroom and play areas.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Maintained cleanliness and organization of the concession stand area.
- Operated point-of-sale system for accurate cash handling.
- Prepared and stocked food items for daily service needs.
- Stocked and restocked food and equipment items as necessary.
- Prepared and promptly served food, beverages and desserts to customers.
- Performed frequent sanitation procedures when handling and preparing food.
- Stocked shelves with merchandise and ensured product displays were neat and attractive.
- Greeted customers and provided excellent customer service.
- Greeted customers, answered questions and provided food and drink recommendations.
- Processed credit card payments accurately using point-of-sale system.
- Processed refunds or exchanges according to company policies.
- Operated cash register to record sales transactions, accepted payment, and gave correct change.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Received orders and fulfilled orders quickly and efficiently.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
- Made and served coffee, tea and fountain drinks.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Cashier
Holiday Foods
Dale, IN
07.2022 - 08.2022
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained clean and organized checkout area for customer convenience.
- Assisted customers with product inquiries and provided excellent service.
- Handled cash, credit, and debit transactions accurately and securely.
- Adhered to company policies regarding sales and promotions consistently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Restaurant Hostess
Dennys Restaurant
Dale, Indiana
05.2022 - 05.2022
- Greeted and seated guests promptly to ensure a positive dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted with menu inquiries, enhancing guest knowledge of offerings.
- Monitored dining area for cleanliness and organization throughout shifts.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Received and recorded patrons' dining reservations.
Front of House Employee/Senior Customer Service Representative
CiCis Pizza
Evansville, Indiana
01.2022 - 02.2022
- Greeted customers warmly upon arrival and guided them to seating.
- Took customer orders accurately using point-of-sale system.
- Prepared and served food and beverages according to company standards.
- Assisted with food preparation and ensured proper food handling procedures.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
- Enforced safety protocols within the restaurant environment at all times.
- Provided take-out services to customers who preferred to dine offsite.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Managed waitlist and communicated wait times accurately to guests.
- Collaborated with management to implement promotional events and special offers.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Scrubbed and polished counters to remove debris and food.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Processed orders accurately using point-of-sale systems.
- Maintained cleanliness and organization in dining areas.
- Resolved escalated customer complaints in a timely manner.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Skills
- Cash handling
- Customer service
- Time management
- Attention to detail
- Adaptability to change
- Efficient organization
- Sales experience
- DATABASICS expense knowledge
- Workflow management
- Continuous improvement
- Time management abilities
- Multitasking capacity
- Problem-solving abilities
- Teamwork and collaboration
- Teamwork
- Decision-making
- Multitasking Abilities
- Adaptability and flexibility
- Organizational skills
Timeline
Temp Worker
Express Employment Professionals
02.2025 - 03.2025
Sales Associate
Yankee Candle
09.2023 - 10.2023
Play Facilitator/Concessions Cashier
Deep Blue Indoor Play
05.2023 - 05.2023
Cashier
Holiday Foods
07.2022 - 08.2022
Restaurant Hostess
Dennys Restaurant
05.2022 - 05.2022
Front of House Employee/Senior Customer Service Representative
CiCis Pizza
01.2022 - 02.2022