Shianna McDowell
Santa Fe,New Mexico
Summary
Versatile and dynamic professional with a proven track record in enhancing child development at YMCA Child Development Center and elevating customer experiences in fast-paced environments. Excels in behavior management and customer service, demonstrating a strong work ethic and exceptional problem-solving abilities. Achieved significant improvements in student engagement and customer satisfaction. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Assistant Teacher
YMCA Child Development Center
Santa Fe, NM
06.2023 - 05.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Monitored and reported student progress and development, offering mentoring as needed.
- Helped students explore concepts with engaging, learning-focused activities.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
- Aided students'' physical development through daily outdoor playtime activities designed to promote gross motor skill growth.
- Organized snack time and nap hours.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Assessed student performance to evaluate progress and development.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
Server
Dennys Restaurant
Santa Fe, NM
01.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cashier
Violet Crown Cinema
Santa Fe, NM
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided exceptional service through attentive listening skills, ensuring each order was prepared correctly according to customer preferences.
- Streamlined snack bar operations for increased efficiency by maintaining a clean and organized workspace.
- Managed time effectively during busy periods to minimize wait times for customers in line.
- Continually sought opportunities to improve personal skills and knowledge of the snack bar operations, leading to increased efficiency and productivity at work.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Sales Associate
Ross Dress For Less
Santa Fe, NM
05.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED -
GED
Santa Fe, NM01.2024
Skills
- Parent-Teacher Communication
- Behavior Management
- Oral communication
- Lesson Planning
- Skills Development
- Child Development
- Co-Teaching and Co-Planning
- Play-based instruction
- Age-Appropriate Activities
- Health and safety
- Nurturing Environment
- Activity Planning
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Complaint Handling
- Payment Processing
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Cleanliness standards
- Menu Memorization
- Food Running
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Outgoing Personality
- Money Handling
- Flexible Schedule
- Cash Handling Accuracy
- POS System Operation
- Guest Relations
- Patience and Empathy
- Reliability
- Dependability
- Maintaining safe environment
- Child Supervision
- Meal and snack times
- Managing routines
Timeline
Assistant Teacher
YMCA Child Development Center
06.2023 - 05.2024
Server
Dennys Restaurant
01.2023 - 08.2023
Cashier
Violet Crown Cinema
09.2022 - 01.2023
Sales Associate
Ross Dress For Less
05.2021 - 09.2022
GED -
GED