Shianna McDowell
Santa Fe,New Mexico
Summary
Versatile and dynamic professional with a proven track record in enhancing child development at YMCA Child Development Center and elevating customer experiences in fast-paced environments. Excels in behavior management and customer service, demonstrating a strong work ethic and exceptional problem-solving abilities. Achieved significant improvements in student engagement and customer satisfaction. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Assistant Teacher
YMCA Child Development Center
06.2023 - 05.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Monitored and reported student progress and development, offering mentoring as needed.
- Helped students explore concepts with engaging, learning-focused activities.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
- Aided students'' physical development through daily outdoor playtime activities designed to promote gross motor skill growth.
- Organized snack time and nap hours.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Assessed student performance to evaluate progress and development.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
Server
Dennys Restaurant
01.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cashier
Violet Crown Cinema
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided exceptional service through attentive listening skills, ensuring each order was prepared correctly according to customer preferences.
- Streamlined snack bar operations for increased efficiency by maintaining a clean and organized workspace.
- Managed time effectively during busy periods to minimize wait times for customers in line.
- Continually sought opportunities to improve personal skills and knowledge of the snack bar operations, leading to increased efficiency and productivity at work.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Sales Associate
Ross Dress For Less
05.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED -
GED
Santa Fe, NM01.2024
Skills
- Parent-Teacher Communication
- Behavior Management
- Oral communication
- Lesson Planning
- Skills Development
- Child Development
- Co-Teaching and Co-Planning
- Play-based instruction
- Age-Appropriate Activities
- Health and safety
- Nurturing Environment
- Activity Planning
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Complaint Handling
- Payment Processing
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Cleanliness standards
- Menu Memorization
- Food Running
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Outgoing Personality
- Money Handling
- Flexible Schedule
- Cash Handling Accuracy
- POS System Operation
- Guest Relations
- Patience and Empathy
- Reliability
- Dependability
- Maintaining safe environment
- Child Supervision
- Meal and snack times
- Managing routines
Timeline
Assistant Teacher
YMCA Child Development Center
06.2023 - 05.2024
Server
Dennys Restaurant
01.2023 - 08.2023
Cashier
Violet Crown Cinema
09.2022 - 01.2023
Sales Associate
Ross Dress For Less
05.2021 - 09.2022
GED -
GED
Similar Profiles
Shelby WendtShelby Wendt
YMCA After School Care Counselor at YMCA Child Development CenterYMCA After School Care Counselor at YMCA Child Development Center
Arianni FuentesArianni Fuentes
Teacher at YMCA Child Development CenterTeacher at YMCA Child Development Center
Michael KasprzakMichael Kasprzak
Camp Counselor at YMCA Child Development CenterCamp Counselor at YMCA Child Development Center
SAMUEL ATUHIIRESAMUEL ATUHIIRE
Volunteer at YMCA Child Development CenterVolunteer at YMCA Child Development Center
Ruben VasquezRuben Vasquez
Associate Executive Director / Marketing Director at Kingston HealthCare / Residence of Kingston Santa FeAssociate Executive Director / Marketing Director at Kingston HealthCare / Residence of Kingston Santa Fe