Shianna Mckinney
Martelle,IA
Summary
Dynamic leader with a proven track record at Appliance Plus, adept in consultative selling and team management. Elevated sales and customer satisfaction through innovative strategies and motivational leadership. Skilled in data-driven decision-making and relationship management, achieving significant business growth. Expert in fostering professional relationships, enhancing team performance and driving revenue.
Expert Sales Leader equipped with proven skills in building and leading successful sales strategies. Offers deep understanding of the market and current trends. Adapts easily to changing conditions with flexible, forward-thinking style.
Offering solid foundation in communication and relationship-building skills, eager to learn and develop in sales setting. Brings ability to quickly understand sales strategies and customer needs, with focus on delivering exceptional service and results. Ready to use and develop strategic thinking and negotiation skills in [Desired Position] role.
Developed leadership and strategic planning skills in high-performance sales environment. Demonstrates strong abilities in team management, customer relationship building, and data analysis. Seeking to leverage these transferrable skills to drive success in new field.
Sales professional with proven ability to lead sales teams to success. Known for developing strategic sales plans that drive revenue growth and enhance team performance. Valued for strong team collaboration and adaptability in dynamic market conditions. Skills include strategic planning, team leadership, and relationship management.
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Product or Service] sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
21
21
years of professional experience
Work History
Appliance-sales-leader
Appliance Plus
08.2024 - Current
- Negotiated contracts with service providers and customers to achieve profitability goals.
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Led a high-performing sales team, providing motivation and guidance to exceed targets consistently.
- Developed strong client relationships for sustained business growth and customer satisfaction.
- Built professional relationships with local influencers to successfully boost reputation within [Location] community.
- Optimized pricing strategies based on market research and competitor analysis, boosting profitability margins.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Collaborated with marketing teams to develop promotional materials, increasing brand visibility and awareness in targeted markets.
- Managed key accounts effectively, maintaining long-term partnerships and maximizing revenue opportunities.
- Delivered exceptional customer service by addressing concerns promptly and proactively offering solutions to issues that arose during complex transactions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
Store Manger
Star Appliance
06.2004 - 08.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Supervised guests at front counter, answering questions regarding products.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Anamosa High School
01-2004
Skills
- Sales presentations
- Data-driven decision making
- Consultative selling
- Team management
- Employee motivation
- Leads prospecting
- Relationship management
- Motivational leadership
Timeline
Appliance-sales-leader
Appliance Plus
08.2024 - Current
Store Manger
Star Appliance
06.2004 - 08.2024
High School Diploma -
Anamosa High School
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