Shianne Brooks
Peyton,CO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Home and Finance Manager
Remote
Grand Forks, ND
04.2022 - Current
- Successfully managed financial resources by efficiently tracking spending habits and controlling costs.
- Balanced each two week pay period for bills,
necessities and savings. - Planned various events and
outings within budget and time allowed. - Scheduled appointments on yearly basis for various
necessities and urgencies. - Organized a monthly and weekly schedule for the
household maintenance, cleaning and repairs. - Exhibit swift decision-making skills in a fast-paced work setting for varied responsibilities.
- Demonstrated adeptness in managing tasks proactively, ensuring a well-organized environment for smooth operations.
- Achieved excellent task management by maintaining constant communication for events, immediate requests, and weekly planning.
Administrative Assistant
Lotus salon and spa
Colorado Springs, CO
12.2015 - 04.2022
- Utilized hybrid scheduling and calling techniques for three years, resulting in improved client communication.
- Exhibited strong independent work ethic while successfully meeting deadlines and completing tasks.
- Trained 20 employees on new Salon Biz scheduling
software. - Successfully addressed customer concerns and offered prompt responses to inquiries.
- Welcomed visitors and customers by greeting, answering or
directing inquiries. - Provided assistance to multiple departments through efficient data entry and administrative support.
- Implemented efficient organizational systems for easy staff access to files and spreadsheets.
- Obtained and processed payments
from clients for products and services. - Received parcels, routed mail
and opened packages for staff. - Maintained office supply inventory and
placed orders to meet demand. - Created fliers, brochures and social media posts to communicate brand objectives.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Education
High School Diploma -
Widefield High School
Colorado Springs, CO05-2014
Skills
- Continuous Improvement
- Budget Forecasting
- Strategic Planning
- Financial Management
- Performance Analysis
- Mentoring and training
- Customer Satisfaction
- Financial Budgeting
- Coaching and training
- Time Management
- Creativity
- Empathic Listening
- Adaptability
Affiliations
- Hiking
- Cooking
- Art
- Friends/Family
- Movies
- Exploring
Timeline
Home and Finance Manager
Remote
04.2022 - Current
Administrative Assistant
Lotus salon and spa
12.2015 - 04.2022
High School Diploma -
Widefield High School
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