Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shianne Cline

Oxford,IN

Summary

Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

20
20
years of professional experience

Work History

Insurance Agent

HST
Oxford, IN
02.2023 - Current
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Insurance Agent

Results CX
Lafayette, IN
11.2019 - 02.2023
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Responded to customer inquiries and problems to promote great service.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.

Home Health Aide

Shirley Barton
Williamsport, IN
05.2005 - 10.2019
  • Documented patient status and reported changes in care needs.
  • Improved patient outlook and daily living through compassionate care.
  • Documented care provided and submitted notes to supervisor.
  • Transported individuals to medical appointments and assisted with errands.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.

Education

Associate of Science - Medical Assisting

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Client assessment
  • Customer follow-up
  • Policy renewals
  • Negotiation abilities
  • Referral pipeline maintenance
  • Policy adjustment
  • Cold calling
  • CRM software
  • Leads prospecting
  • Upselling

Timeline

Insurance Agent

HST
02.2023 - Current

Insurance Agent

Results CX
11.2019 - 02.2023

Home Health Aide

Shirley Barton
05.2005 - 10.2019

Associate of Science - Medical Assisting

Ivy Tech Community College of Indiana
Shianne Cline