Shianne Conway
San Tan Valley,AZ
Summary
Dynamic leader with a proven track record at Biglots and Target, specializing in technical training and employee engagement. Expert in designing impactful training programs and enhancing customer service, demonstrated through innovative solutions that optimize operational efficiency. Achieved significant improvements in team performance and customer satisfaction, leveraging presentation skills and data analysis to exceed organizational goals.
Overview
37
37
years of professional experience
Work History
District Training Manager
Biglots
Mesa, AZ
09.2007 - 09.2024
- Provided guidance and support to team members in the development of individual training plans.
- Organized workshops, seminars, and other learning events for employees at all levels of the organization.
- Assessed the effectiveness of existing training programs, providing feedback to management regarding areas for improvement.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Mentored team members to succeed and advance within department and company.
- Presented training information via role playing, simulations and team exercises.
- Effectively trained instructors and supervisors on techniques for managing employees.
Store Director
Biglots
Mesa, AZ
09.2007 - 09.2024
- Maintained a high level of customer service standards across all departments in the store.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.
- Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
Executive Team Leader
Target
Phoenix, AZ
09.2001 - 05.2007
- Provided coaching and mentoring support to direct reports and other team members.
- Managed daily operations including budgeting, resource allocation, staffing requirements and project timelines.
- Implemented innovative solutions to optimize operational efficiency while maintaining high quality standards.
- Monitored customer feedback data to ensure that products and services are meeting consumer needs.
- Led cross-functional teams in the development of new products and services from concept through launch.
- Resolved conflicts between employees or customers in a timely manner while preserving positive relationships.
- Recruited individuals with talent, drive and experience, successfully adding unique dimensions to organization.
Director of Events/Activities Director
Oakwood Country Club
Sun Lakes, AZ
12.1996 - 03.2001
- Organized and managed multiple events simultaneously, ensuring that all deadlines were met.
- Developed and implemented event marketing strategies to maximize attendance.
- Researched potential venues for events and negotiated contracts with selected vendors.
- Sourced speakers for various events, developed agendas, and coordinated logistics.
- Collaborated with internal teams to ensure smooth transition of information between departments.
- Supervised a team of event coordinators in planning activities such as catering setup, décor design, audiovisual equipment rentals.
- Provided onsite support during major events to ensure objectives are achieved.
- Coordinated transportation services for guests attending the event.
- Negotiated contracts with suppliers, vendors related to audio, visual equipment rental services.
- Assisted in developing promotional materials such as brochures or flyers for upcoming events.
- Organized venues, budgets, guest lists, catering and event timelines.
- Created program activities, agendas and budgets based on client requirements.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
Retail Department Manager
Dillards Department Store
Mesa, AZ
08.1991 - 09.1996
- Conducted performance reviews, provided feedback and coached employees on ways to improve their skills.
- Supervised a team of 10 retail associates, providing leadership and guidance while ensuring adherence to company policies.
- Provided training on product knowledge, POS systems operation and customer service techniques.
- Monitored store operations for compliance with safety regulations, health codes and security standards.
- Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.
Food Service Manager/Catering and Events Manager
Facility Food Service
Phoenix, AZ
01.1991 - 05.1992
- Developed and implemented standard operating procedures for food service staff.
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Ensured proper portioning and serving of meals according to established standards.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Coordinated catering services for special events within the facility.
- Evaluated chefs' performance based on taste tests conducted regularly.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
Conference Coordinator
Northern Arizona University Campus Recreation
Flagstaff, AZ
09.1987 - 12.1989
- Organized and coordinated conference logistics, including venue selection, catering, audio and visual equipment needs, and transportation.
- Coordinated pre-conference activities such as workshops or seminars.
- Provided support to staff members during setup and breakdown of the event space.
- Served as a liaison between clients and vendors throughout the planning process.
Education
Bachelor of Science - Hospitality Administration And Management
Northern Arizona University
Flagstaff, AZ12-1989
Skills
- Technical training
- Employee engagement
- Customer service training
- Data Analysis
- Presentation Skills
- Training Program Design
References
References available upon request.
Timeline
District Training Manager
Biglots
09.2007 - 09.2024
Store Director
Biglots
09.2007 - 09.2024
Executive Team Leader
Target
09.2001 - 05.2007
Director of Events/Activities Director
Oakwood Country Club
12.1996 - 03.2001
Retail Department Manager
Dillards Department Store
08.1991 - 09.1996
Food Service Manager/Catering and Events Manager
Facility Food Service
01.1991 - 05.1992
Conference Coordinator
Northern Arizona University Campus Recreation
09.1987 - 12.1989
Bachelor of Science - Hospitality Administration And Management
Northern Arizona University
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