Shianne Harvell
Richmond,VA
Summary
Compliance & Ethics Professional
Enthusiastic AML Sr. Investigator I, adept in fraud detection with a keen eye for detail. Delivering consistently well written, high quality SAR filings to meet Bank Secrecy Act, Law Enforcement and Adult Protective Services requirements. Excels in the ability to build a positive rapport with diverse groups at all levels, resulting in the gainful buy-in amongst peers and management to foster change. Forward thinking with a customer focus to resolve discovered and undiscovered initiatives.
Overview
17
17
years of professional experience
Work History
AML Sr. Investigator I - Associate
Capital One
01.2017 - Current
- Assess presence of illicit activity that may require reporting based on BSA/AML requirements via SAR filings.
- Identified threats, vulnerabilities, and suspicious behavior patterns to recommend mitigation measures.
- Conducted investigations into Credit Card, Auto Finance, FEVA (Financial Exploitation of Vulnerable Adults) and Money Laundering suspicious activity.
- Developed and delivered compliance training, investigative techniques, and polices to team members and bank staff.
- Prepared reports, metrics, and research to support fraud initiatives and projects.
- Interacted with law enforcement agencies, regulators, and financial institutions to coordinate investigations related to fraudulent activities.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
AML Investigator II - Principal Coordinator
Capital One
10.2018 - 07.2021
Anti-Money Laundering Analyst - Contractor
Strategic Staffing Solutions
01.2017 - 10.2018
Enterprise Estate Unit Quality Analyst - Officer
Bank Of America
03.2014 - 01.2017
- Monitored and scored Customer Relationship Manager collections calls for development and coaching
- Analyzed quality and performance data to support operational decision-making
- Provided feedback to frontline associates to improve quality outcome and performance
- Assisted with creation and maintenance of quality training
Case Management Quality Analyst (Mortgage)
Bank Of America
05.2012 - 03.2014
- Monitored, analyzed, and scored CRM (Customer Relationship Manager) calls in Collections, FHA and VA loans
- Peer Coach; developed members of PQM Analyst team
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
- Analyzed quality and performance data to support operational decision-making
Management Control Program - Senior Coordinator
Capital One
06.2010 - 05.2012
- Created and maintained continuous improvements utilizing A3, flow charts, KANBAN
- Conducted compliance and regulatory reviews/audits annually. Three passing audits for each year in this role
- Research anomalies, issues and events for FFIEC violations, and UDAP infractions
- Calibrated performance standards with peers
- Documented procedures in accordance with established policies
- Facilitated monthly meetings to gauge health of current customer-based tool offerings
Risk Representative - Coordinator
Capital One
01.2008 - 06.2010
- Managed inbound and outbound calls to provide a positive customer experience
Education
Sports Management
Virginia State University
Petersburg, VAHigh School Diploma -
Atlee High School
Mechanicsville, VA06.2004
Skills
- Self Managed
- Critical Thinking
- Meets change with a positive approach
- Timely and Proactive Queue Management
- Writing Skills
- Transaction Monitoring and Data Interpretation
Timeline
AML Investigator II - Principal Coordinator
Capital One
10.2018 - 07.2021
AML Sr. Investigator I - Associate
Capital One
01.2017 - Current
Anti-Money Laundering Analyst - Contractor
Strategic Staffing Solutions
01.2017 - 10.2018
Enterprise Estate Unit Quality Analyst - Officer
Bank Of America
03.2014 - 01.2017
Case Management Quality Analyst (Mortgage)
Bank Of America
05.2012 - 03.2014
Management Control Program - Senior Coordinator
Capital One
06.2010 - 05.2012
Risk Representative - Coordinator
Capital One
01.2008 - 06.2010
Sports Management
Virginia State University
High School Diploma -
Atlee High School
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