Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shianne Horn

LOS ANGELES,CA

Summary

As a boundary-pushing individual, I've honed skills in adoptability and innovation collaborating seamlessly. Dedicated to delivering exceptional service and driving sales success. With a talent for building rapport and understanding customer needs, I excel in recommending personalized solution. Shining in fast-pace environments, Consistently surpass sales targets while contributing positively to team dynamics. Ready to leverage my strong communications and interpersonal skills to elevate the experience and maximize revenue for your organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Steven Madden
07.2023 - 10.2023
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Increased sales by 20%, through effective merchandising strategies and targeted promotions.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Ecommerce Manager

Thanks4Nothing
01.2020 - 03.2023
  • Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
  • Collaborated with cross-functional teams to develop and launch new products, meeting market demands.
  • Improved conversion rates by conducting A/B testing on website elements and incorporating data-driven insights into design updates.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Built relationships with customers and community to establish long-term business growth.

Sales Associate

Forever 21
02.2018 - 11.2019
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Worked collaboratively within diverse team of associates reflecting varied backgrounds and experiences.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.

Education

High School Diploma -

El Camino College
Torrance, CA
06.2018

Skills

  • Product Sales
  • Upselling
  • Fraud Detection
  • Excellent people skills
  • Exceptional customer service
  • Verbal/written communication
  • Sales Strategies
  • Cold-calling
  • Problem-Solving
  • Listening Skills
  • Flexible Schedule
  • Time Management

Certification


[Store Manger], [Steve Madde- New York] [Giovannie Hankerson]

  • [ Email] Giovannie.Hankerson@gmail.com
  • [Phone] 929-316-8177



  • [Fonder/ CEO], [Thanks4Nothing] [Infanint James]
  • [Email] Infanintj@gmail.com
  • [Phone] 917-443-7753

Timeline

Assistant Manager

Steven Madden
07.2023 - 10.2023

Ecommerce Manager

Thanks4Nothing
01.2020 - 03.2023

Sales Associate

Forever 21
02.2018 - 11.2019

High School Diploma -

El Camino College

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Shianne Horn