Shianne Schofield
Ridgecrest,CA
Summary
Dynamic Dispatcher with proven expertise at Affordable Grease Pumping, adept at optimizing service routes and enhancing operational efficiency. Skilled in customer relations and problem-solving, I effectively managed high-stress situations while maintaining accurate records. My proactive approach improved service response times and elevated customer satisfaction.
Overview
4
4
years of professional experience
Work History
Dispatcher
Affordable Grease Pumping
San Diego, CA
03.2025 - 01.2026
- Coordinated service schedules to optimize grease pumping routes and enhance operational efficiency.
- Managed incoming service requests, prioritizing tasks based on urgency and location.
- Communicated with field technicians to ensure timely completion of service calls and customer satisfaction.
- Maintained accurate records of service activities, including work orders and equipment usage.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Dispatcher
Biodriven
Encinitas, CA
06.2022 - 03.2025
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Provided customers with information on products and services.
Education
High School Diploma -
Burroughs High School
Ridgecrest, CA06.2002
Skills
Customer service
Data entry
Decision-making
Active listening
Dispatch software
Time management
Dispatching procedures
Prioritizing calls
Problem-solving
Customer relations
Schedule management
Customer relationship management
Dispatching field personnel
Multitasking and organization
Verbal and written communication
Record keeping
Adjusting routes
Call handling
Driver communication
Multitasking Abilities
Timeline
Dispatcher
Affordable Grease Pumping
03.2025 - 01.2026
Dispatcher
Biodriven
06.2022 - 03.2025
High School Diploma -
Burroughs High School