Shianne Schofield
Ridgecrest,CA
Summary
Dynamic Dispatcher with proven expertise at Affordable Grease Pumping, adept at optimizing service routes and enhancing operational efficiency. Skilled in customer relations and problem-solving, I effectively managed high-stress situations while maintaining accurate records. My proactive approach improved service response times and elevated customer satisfaction.
Overview
4
4
years of professional experience
Work History
Dispatcher
Affordable Grease Pumping
03.2025 - 01.2026
- Coordinated service schedules to optimize grease pumping routes and enhance operational efficiency.
- Managed incoming service requests, prioritizing tasks based on urgency and location.
- Communicated with field technicians to ensure timely completion of service calls and customer satisfaction.
- Maintained accurate records of service activities, including work orders and equipment usage.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Dispatcher
Biodriven
06.2022 - 03.2025
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Provided customers with information on products and services.
Education
High School Diploma -
Burroughs High School
Ridgecrest, CA06.2002
Skills
Customer service
Timeline
Dispatcher
Affordable Grease Pumping
03.2025 - 01.2026
Dispatcher
Biodriven
06.2022 - 03.2025
High School Diploma -
Burroughs High School