Shianne Strickler
Wyoming,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Dog Bather
PetSmart
Grandville, MI
06.2020 - 12.2021
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Hostess
Olive Garden Restaurant
Grandville, MI
10.2019 - 12.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Server
Chilis's Bar And Grill
Port Saint Lucie, FL
05.2018 - 09.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
Church Nursery Worker
Christ Fellowship
Port Saint Lucie, FL
09.2017 - 06.2018
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Cared for children ages 6 months to 4 in nurturing and age-appropriate way.
- Consulted with families to discuss activities and behaviors of each child.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Kennel Technician
Humane Society Of The Treasure Coast
Stuart, FL
08.2016 - 05.2017
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Followed specific food and water schedules for different animal species.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Dog Daycare Attendant
Pasadena Pet Motel
St. Petersburg, FL
08.2015 - 01.2016
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email and text.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Veterinary Receptionist
Lane Animal Hospital
Chelsea, MI
06.2012 - 07.2013
- Maintained office and waiting room, keeping common areas clean and tidy.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system using Software.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic and health history to keep information current.
Education
High School Diploma -
06.2013
Skills
- Active Listening
- Information Collection and Recording
- Customer Service
- Kennel Cleaning and Sanitation
- Client Relationships
- Appointment Scheduling
- Compassionate Care
- Phone and Email Etiquette
- Basic Animal Care
- Animal Observations
Timeline
Dog Bather - PetSmart
06.2020 - 12.2021
Hostess - Olive Garden Restaurant
10.2019 - 12.2020
Server - Chilis's Bar And Grill
05.2018 - 09.2019
Church Nursery Worker - Christ Fellowship
09.2017 - 06.2018
Kennel Technician - Humane Society Of The Treasure Coast
08.2016 - 05.2017
Dog Daycare Attendant - Pasadena Pet Motel
08.2015 - 01.2016
Veterinary Receptionist - Lane Animal Hospital
06.2012 - 07.2013
Chelsea High School - High School Diploma,