Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shianne Wolfe

Westerly,RI

Summary

Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Navigator

Orthopedics Rhode Island
Warwick, RI
06.2022 - Current
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Organized charts, documents and supplies to maintain team productivity.
  • Scheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Assisted back office patient processes to reduce office wait times.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Explained treatment procedures and physicians' instructions.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Prepared treatment rooms for patient examinations.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Scheduled and confirmed appointments.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Coordinated services between primary care providers and specialists.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Processed referrals for specialist visits or diagnostic tests.
  • Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
  • Greeted patients and visitors in a professional and friendly manner.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Prepared patient charts prior to each appointment.
  • Collected payments from patients for services rendered.
  • Verified insurance coverage for each patient visit.
  • Administered injections, immunizations, medications, or treatments as directed by physician protocol.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Communicated effectively with other healthcare staff members regarding patient care plans.
  • Assisted with referrals and prepared medical records for patients.
  • Registered patients and scheduled appointments.
  • Provided assistance with post-operative follow up visits when needed.
  • Distributed treatment and procedural information to patients.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Scheduled follow-up appointments as designated by physician.
  • Provided assistance with post-operative care plans according to physician's orders.
  • Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
  • Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.

Receptionist

Orthopedics Rhode Island
Warwick, RI
06.2022 - Current
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Developed effective working relationships with team members across multiple departments.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Reviewed patient information to ensure accuracy of data entered into the system.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled sensitive information in a confidential manner.
  • Greeted customers warmly and made them feel welcome.
  • Assisted with scheduling appointments for clients and visitors.
  • Responded to customer inquiries via phone, email, and in person.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Maintained a clean and organized reception area to uphold company image.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled incoming and outgoing mail and packages.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support including photocopying, faxing, and filing.
  • Scheduled and confirmed appointments for clients and staff.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments.

Assembly Line Production Worker

Hayward Industries
North Kingstown, RI
02.2021 - 06.2022
  • Performed routine maintenance on equipment as necessary.
  • Collaborated with other departments to ensure smooth production process flow.
  • Ensured work areas were kept clean and organized at all times.
  • Maintained a safe work environment by adhering to all safety regulations and procedures.
  • Loaded raw materials into machines for processing according to instructions provided by supervisors.
  • Communicated effectively with co-workers about production progress throughout shift hours.
  • Adjusted machine settings according to job requirements, ensuring optimal performance.
  • Provided assistance in other departments when needed.
  • Completed accurate assembly work by positioning and aligning components.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Used established assembly instructions to complete jobs.
  • Test assembled products for accuracy and functionality prior to final packaging.
  • Perform minor repairs on defective parts or products during the assembly process.
  • Maintain a clean work area by sweeping up debris from assembly operations.
  • Inspect finished products for defects and conformance to customer requirements.
  • Notify supervisors of any potential issues that may cause delays in production schedules.
  • Align components for proper fit and adjust as necessary during the assembly process.
  • Assisted in setting up production lines for manufacturing processes.lp
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Kept operations area neat and orderly to minimize obstacles.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Attended regular training sessions to increase machine operating skills.

Package Handler

UPS
Warwick, RI
02.2020 - 09.2021
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Ensured that all products were stored properly in designated areas.
  • Monitored inventory levels, identified damaged goods and reported discrepancies to supervisor immediately.
  • Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
  • Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
  • Scanned, pushed and loaded items on conveyor line for loading into trailers.
  • Scanned barcodes on packages to ensure accuracy of delivery.
  • Unloaded incoming shipments from conveyor belts.
  • Rearranged items on shelves and racks in order to maximize space efficiency.
  • Loaded packages onto pallets for shipment.
  • Inspected packages for signs of damage or tampering.
  • Monitored the flow of orders throughout the warehouse facility.
  • Ensured correct address labels were affixed to parcels.

CNA

Private Care
Westerly, RI
08.2016 - 02.2021
  • Assisted residents in preparing for activities and social programs.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Supported non-ambulatory residents in range of motion exercises.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Helped residents walk with or without self-help devices.
  • Administered medications and educated patients and families on correct at-home administration.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Transported clients to doctor appointments and social events.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.

Education

High School Diploma -

Chariho Regional High School
Richmond,RI
06-2016

Skills

  • Healthcare knowledge
  • Community Resources
  • Medical Terminology
  • Community advocate
  • Confidentiality
  • Explaining Policy and Procedures
  • Administrative and Office Support
  • Caring and Empathetic
  • Communicating to Patients and Families
  • Patient Needs Assessment and Referral
  • Evaluating Quality of Care
  • Registration and Scheduling
  • Knowledge of Community Services and Programs
  • Gathering Information from Patients
  • Professional Bedside Manner
  • Risk Management Assessment
  • Decision-Making
  • Patient Registration
  • Customer Service
  • Written Communication
  • Patient documentation
  • Time Management
  • Call Management
  • Appointment Scheduling
  • Organization skills
  • Caregiver and family support
  • Insurance Verification
  • Front Desk Operations
  • Customer service background
  • Patient Scheduling
  • Call handling
  • Clinical Experience
  • HIPAA Compliance
  • Payment Collection
  • Technical Support
  • Customer Relationship Management
  • Organizational Skills
  • Professional Demeanor
  • Teamwork and Collaboration
  • Multitasking
  • Self Motivation
  • Professionalism
  • Computer Skills
  • Operating telephones
  • Professional Communication
  • Customer communications

Languages

Portuguese
Professional
English
Full Professional

Certification

CPR Certification

Timeline

Patient Navigator

Orthopedics Rhode Island
06.2022 - Current

Receptionist

Orthopedics Rhode Island
06.2022 - Current

Assembly Line Production Worker

Hayward Industries
02.2021 - 06.2022

Package Handler

UPS
02.2020 - 09.2021

CNA

Private Care
08.2016 - 02.2021

High School Diploma -

Chariho Regional High School

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Shianne Wolfe