Shianne Velez
Rochester,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
7
7
years of professional experience
Work History
Contract Manager
Point Source Youth INC
11.2023 - 09.2024
- Ensure that Point Source Youth is at the forefront of innovations in the youth homelessness space and continues to be a national leader working to end youth homelessness by placing power and resources in the hands of young people
- Collaborate with the Partnerships team and our robust community partners to meet the organization's technical assistance, training, and revenue goals
- Support the Partnerships and Programs team to expand our portfolio of training and technical assistance partners
- Act as a point person for administration of PSY's contracts with partners, including federal government agencies
- Ensure staff are aware of contractual requirements of each contract
- Train staff on applicable rules and regulations for Federal and State awards
- Assist in the maintenance of a database of organizational contracts
- Assist in the drafting and completion of reporting requirements for organizational contracts.
Division Research Administrative Coordinator
The University of Rochester Medical Center Grant: LGBTQ+ Health Initiative
08.2022 - 11.2023
- Currently Utilizing Asana services to maintain a comprehensive record of the team's assignments, including deadlines, workshops, and deliverables, resulting in a consistent increase in task organization and timely completion for 2 straight quarters
- Acts as administrative support for our consultants, responsible for overseeing deliverables outlined in the consultant's scope of work, processing accounts payable payments upon completion of deliverables, and providing technical assistance during consulting sessions
- Responsible for providing technical support to online meetings, monitoring waiting rooms, break out rooms, and polls through zoom
- This includes maintaining records of meeting attendance and facilitating follow-ups and payments to each CAB member, both employees and non-employees, through workday
- This role also involves outreach to new CAB applicants via email, scheduling initial meetings to assess potential membership, and creating feedback surveys following each meeting along with sending summary emails at the conclusion of each meeting
- Coordinates all responsibilities for training sessions and workshops
- This includes developing registration links on Redcap and generating promotional materials such as infographics, flyers, and Instagram posts as required for the sessions/series/workshops
- Social media post creation, marketing/advertising all the work conducted within the grant for participants to take part in all series/sessions/workshops
- Keep track of all social media post logistics and analytics.
Operations Coordinator
Evergreen Mechanical Corp.
07.2020 - 08.2022
- Oversaw office operational policies and procedures, resulting in a remarkable 20% increase in efficiency and effectiveness while ensuring 100% compliance with regulations
- Conducted member education meetings, inspiring employees to perform at peak levels, leading to a 10-15% improvement in attrition and sales
- Monitored and analyzed employee behavior, detected burnout risks proactively, and reduced burnout instances
- Handled and prepared all accounts payable invoices, credit memos and adjustments to make sure all accounts matched vendor accounts/statements
- Used excellent judgment to source and vet applicants based on the needs of the position at hand
- Delivered an efficient and high-touch human experience for every candidate and customer, leading to a 100% customer satisfaction rate over 9 months
- Prioritized customer service, adhering to the company policy.
Testing Coordinator
McGlynn Hays & Co.
02.2018 - 07.2020
- Successfully managed administrative office support activities for two distinct departments, maintaining efficient operations and smooth workflows
- Diligently filed all timecards, blueprints, and permits for each building, maintaining an organized documentation system
- Demonstrated exceptional proficiency in ensuring compliance with all regulations, promptly clearing all violations with the department of buildings, achieving a 95% clearance rate
- Ensured testing and cleared of all violations with the department of buildings
- Manage all paperwork associated with the filing process
- Successfully upheld a delicate system for contracted properties, ensuring elevator specialists conducted proper tests with a 100% success rate, keeping elevators safe and suitable for consumer use.
Education
Associates (A.A.S) Degree Program - Business Administration
Monroe College
Bronx, NY06.2013
Skills
- Project Coordinating
- Strong Communication
- Strong Leadership
- Critical Thinking
- Problem Solving
- Program Building
- Strategic Planning
- Reporting
- Relationship Building
- Creating training technical assistance material
- Contract drafting
- Dispute Resolution
Extracurricular Activities
Committees: The Networks Youth Advocacy, Technical Assistance, and TGNC Advocacy. The LGBTQ+ Health Initiatives Community Advisory Board.
Languages
Spanish
Professional Working
Timeline
Contract Manager
Point Source Youth INC
11.2023 - 09.2024
Division Research Administrative Coordinator
The University of Rochester Medical Center Grant: LGBTQ+ Health Initiative
08.2022 - 11.2023
Operations Coordinator
Evergreen Mechanical Corp.
07.2020 - 08.2022
Testing Coordinator
McGlynn Hays & Co.
02.2018 - 07.2020
Associates (A.A.S) Degree Program - Business Administration
Monroe College
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