Shianty Lopez
Queens,NY
Summary
Dynamic Learning and Development Specialist with a strong track record of designing effective training programs that boost employee performance and engagement. Expertise in curriculum development, coaching, and mentoring fosters continuous improvement and enhances team productivity.
Overview
25
25
years of professional experience
Work History
Learning and Development Specialist
Chip City Cookies
College Point, New York
08.2024 - 07.2026
- Facilitated workshops to enhance employee skills and knowledge.
- Collaborated with management to identify training needs and gaps.
- Evaluated training effectiveness through feedback and observation methods.
- Created engaging learning modules using various instructional design tools.
- Designed onboarding materials for new hires in a fast-paced environment.
- Organized virtual workshops and webinars to enhance staff knowledge on specific topics.
- Collaborated with subject matter experts to create content for e-learning courses.
- Identified gaps in existing curriculum materials or processes and developed solutions accordingly.
- Mentored team members to improve performance and confidence levels.
- Developed training programs for staff at a gourmet cookie bakery.
Daily Operations Leader
Hudson Group Inc.
Queens, USA
10.2022 - 08.2024
- Drive standardized best practices and leverage support functions to optimize operational performance while meeting goals.
- Trained, mentored, and motivated employees to maximize team productivity by implementing training plans and providing feedback to store manager on employee performance.
- Train, mentor and motivate employees to maximize team productivity. By implementing training plans and providing feedback to store manager on employee's performance.
- Develop work plans, interview questions, effective communication plans and schedules for employees to facilitate adequate staffing for service requirements.
- Identify areas for improvement and implement new processes to enhance overall company quality and performance. By identifying areas of deficiency and performing root-cause analysis to solve problems.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Achieved first Hudson licensed Starbucks, leading to continuous sales growth, improved customer experience, and enhanced overall store operations in airport setting.
Food Service Leader
Target
Bronx, USA
10.2021 - 10.2022
- Acted as a liaison between management and employees by handling questions, placing orders, tracking inventory, and resolving work-related issues for the department area.
- Performed difficult staffing duties, including dealing with understaffing, and administering disciplinary procedures.
- Acted as liaison between management and employees, addressing questions, placing orders, tracking inventory, and resolving work-related issues to ensure smooth operations.
- Upheld Food & Beverage standards and Food Service routines daily to assess priorities and review reports to identify any gaps for follow-up.
- Planned and conducted new employee orientation to foster positive attitude toward organizational objectives.
- Administered performance management systems and recognition programs using creative strategies to uphold standards and reinforce brand values.
Food Operations Leader
IKEA
Queens, USA
07.2020 - 05.2021
- Ensured freshness and minimized waste by planning production levels, contributing to maximized sales.
- Planned, prepared, and maintained menu items following the IKEA Food concept according to specifications using approved ingredients and in accordance with food & health standards.
- Rotated inventory to reduce waste and optimize freshness by monitoring temperatures of prepared food and cold-storage areas.
- Maintained recipes and product sheets while inputting invoices to support accurate cost calculations.
- Rotated inventory and monitored temperatures of prepared food and cold-storage areas to optimize freshness and reduce waste.
Manager
Starbucks
New York, USA
06.2001 - 12.2020
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and maximize bottom-line performance through P&L.
- Improved team member performance using strategic and tactical approaches, motivational coaching, and training.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Communicated company directives and promotions to employees, ensuring accurate and timely completion of all follow-up items.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and maximizing bottom-line performance through P&L.
- Entered time and attendance logs in preparation for payroll accordance to the NYC fair work week laws.
- Barista: 2001 to 2003
- Supervisor: 2003 to 2009
- Overnight Supervisor: 2009 to 2014
- Assistant Manager: 2014 to 2015
- Manager: 2015 to 2020
Education
Some College No Diploma - Cinematography and Film/Video Production
The Art Institute of New York City
New York, NYDiploma: High School or equivalent - General
Herbert H Lehman H.S.
Bronx, NYSkills
- Learning and Development
- Curriculum development
- Employee training
- Training & Development
- Onboarding programs
- Training materials development
- Performance management
- Coaching and mentoring
- Leadership
- Management
- Organization
- Collaboration
- Innovation
- Critical Thinking
- Problem solving
- Problem-Solving
- Adaptability to change
- Customer Service
- Human resources
- Inventory Coordination
- Staff development
- Effective communication
Certificates And Awards
- NYC Certified Professional Food Manager, 01/01/03, Present
- ServSafe Food Protection Manager Certification, 01/01/22, 01/01/27
Timeline
Learning and Development Specialist
Chip City Cookies
08.2024 - 07.2026
Daily Operations Leader
Hudson Group Inc.
10.2022 - 08.2024
Food Service Leader
Target
10.2021 - 10.2022
Food Operations Leader
IKEA
07.2020 - 05.2021
Manager
Starbucks
06.2001 - 12.2020
Some College No Diploma - Cinematography and Film/Video Production
The Art Institute of New York City
Diploma: High School or equivalent - General
Herbert H Lehman H.S.