Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiarell Apusen

Houston,TX

Summary

Dynamic and results-driven professional with extensive experience at MD Anderson Cancer Center, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Strong work ethic and organizational skills, consistently delivering high-quality results while fostering a collaborative team environment.

Overview

10
10
years of professional experience

Work History

Lead Barista

MD Anderson Cancer Center Hospital
07.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with employees
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Baker Assistant

Houston Methodist Hospital
08.2017 - 06.2022
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.

Supervisor

Red Ribbon Bakeshop
06.2015 - 01.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff.

Education

High School Diploma -

STO NIÑO ACADEMY
Bamban, Tarlac PHILIPPINES
04.2013

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Order taking
  • Organizational growth
  • Multitasking and organization

Timeline

Lead Barista

MD Anderson Cancer Center Hospital
07.2022 - Current

Baker Assistant

Houston Methodist Hospital
08.2017 - 06.2022

Supervisor

Red Ribbon Bakeshop
06.2015 - 01.2017

High School Diploma -

STO NIÑO ACADEMY

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