Shiaynn Amos
Fort Cobb,OK
Summary
Dedicated Social Services Worker with a strong background in client advocacy and caseload management at Salvation Army. Proficient in motivational interviewing techniques and facilitating support groups to enhance emotional well-being. Committed to promoting client independence and ensuring access to essential services while maintaining accurate documentation and managing case files.
Overview
10
10
years of professional experience
Work History
Social Services Worker
Salvation Army
10.2022 - Current
- Conducted assessments to determine client needs and develop tailored service plans.
- Facilitated support groups, enhancing emotional well-being and social connections among participants.
- Coordinated with community resources to provide comprehensive services for clients.
- Advocated for clients' rights, ensuring access to necessary services and support networks.
- Maintained accurate documentation of client interactions and progress for reporting purposes.
- Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
PCA
Special Young Adults
12.2021 - 09.2022
- Provided direct assistance with daily living activities to ensure patient comfort and safety.
- Assisted patients with mobility, enhancing independence and promoting physical well-being.
- Documented care provided and patient progress accurately in electronic health records.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained cleanliness of living areas, ensuring a hygienic environment for clients.
PCA
Elara Healthcare
02.2018 - 09.2020
- Maintained cleanliness of living areas, ensuring a hygienic environment for clients.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Educated families on patient care techniques, fostering understanding and support at home.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Night Auditor
Holiday Inn Express Hotel Suites
04.2016 - 01.2017
- Managed nightly financial audits to ensure accuracy of accounts and transactions.
- Reconciled daily revenue reports, identifying discrepancies and resolving issues promptly.
- Oversaw front desk operations during night shifts, ensuring exceptional guest service.
- Coordinated with management to address guest concerns and maintain high satisfaction levels.
- Conducted inventory checks and managed supply orders for front desk operations.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Education
GED -
Cyril High School
Cyril, OKSkills
- Motivational interviewing
- Elderly care assistance
- Homelessness prevention
- Caseload management
- Client advocacy
- Multicultural sensitivity
- Disability support
- Progress documentation
- Structured decision making (SDM) tools knowledge
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Case documentation
Timeline
Social Services Worker
Salvation Army
10.2022 - Current
PCA
Special Young Adults
12.2021 - 09.2022
PCA
Elara Healthcare
02.2018 - 09.2020
Night Auditor
Holiday Inn Express Hotel Suites
04.2016 - 01.2017
GED -
Cyril High School