SHIBU JACOB
Oklahoma City,OK
Summary
Dynamic Health System Specialist with extensive experience at the Veterans Affairs Health Care System, excelling in credentials management and healthcare program oversight. Proven ability to enhance operational efficiency through analytical thinking and teamwork, delivering impactful results in provider data accuracy and compliance. Committed to quality improvement and organizational leadership.
Overview
26
26
years of professional experience
Work History
Health System Specialist
Veterans Affairs Health Care System
OKC, OK
02.2023 - Current
- Assists the C&P Manager/Analyst in developing short- and long-term goals necessary to accomplish the mission of the credentials and privileging program
- Serves as SME in the field of credentials and clinical privileging
- Assists C&P Manager/Analyst in drafting local credentialing processes and Medical Staff Bylaws in compliance with all applicable regulations
- Ensures accurate provider data is entered into and maintained in the VetPro computer program
- Provides guidance and instruction to hospital staff in completing the required documentation of establishing privileges for LIPs
- Assures application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements
- Communicates with LIPs to assure timely completion of applications and VetPro requirements
- Serves as technical advisor to the Executive Committee of the Medical Staff (ECMS) and if applicable the Credentials Committee
- Prepares agendas for credentials related meetings, ensures those involved are notified of expectations, and ensures appropriate paperwork is accomplished completely and accurately prepared for committee action
- Conducts final appointment into the VetPro database, after thoroughly researching, analyzing, and validating all data, information, documents and signature authorities
- Develops and provides routine and special reports as requested by the C&P Manager/Analyst
MSA Supervisor
Veterans Affairs Health Care System
OKC, OK
08.2019 - 02.2023
- Assigning and evaluating the work of subordinate staff
- Resolving complex issues to ensure patient services are met
- Evaluating new products, equipment, and systems to make recommendations for improved operations, identifying educational or training needs
- Making final decisions on selections
- Evaluating performance and taking disciplinary action when necessary
- Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management
- Directs and coordinates the activities of administrative staff assigned to the clinic areas and integrating workloads and assignments to fully utilize all available resources
- Supervise a team of employees performing work at the GS 3-7 levels, providing guidance and technical direction necessary for accomplishing the work of the unit or team
- Responsible for training employees in the section; assign projects as needed
Secretary/ Admin/ ADPAC/Notary Public
Veterans Affairs Health Care System
OKC, OK
08.2017 - 08.2019
- Use computer systems and software -- such as VISTA, CPRS, and ICB - to enter accurate data entry to ensure patient information is up to date
- As an Environment of Care coordinator for the department, I have conducted monthly inspections for safety and have compiled briefings on the results of the inspections
- Ensures that all medical staff within the department have completed the required training to maintain medical certifications as well as education requirements that is mandated by the Veterans Administration
- Created initial credentialing documents for newly hired physicians and maintained statistical data for workload analysis for ongoing physician evaluations
- Conduct thorough research of physician notes to resolve patient requests for various types of treatments
- Conduct background checks for new physicians and medical staff who are beginning their employment with the Psychiatry Service Department of the Oklahoma City VAMC
- Provided accurate and precise statistics in short periods of time for daily reports to the hospital administration on the day-to-day operations of the Psychiatry Service Department
- Researched and updated all required materials needed for firm and partners
- Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies
- Supported Chief Operating Officer with daily operational functions
- Creates and updates multiple service memorandums that helps provide guidance or establishes processes that helps the department stay in compliance with national practices and regulations
- Planned, organized, and directed budget activities, ensures organization complies with legal and regulatory requirements and meet unit equipment and specialized training needs
- Budget analyst performing day-to-day control and management involving the formulation, execution, and/or analysis of the organization's budget and funding requirements
- Distributed agendas and schedules, prepares minutes from notes and records, and processes dictation for review and approval
- Prepare and distribute notification letters to researchers regards to committee actions, prepares another committee correspondence as required
- Monitor compliance with medical requirements to ensure timely completion and medical qualification of assigned personnel
- Provides direct support by planning, directing, implementing, and controlling all elements of the medical unit on a day-to-day basis
- Provide administrative support coverage for all providers which includes Personnel Identification Verification (PIV Sponsor), time keeping, Automated Data Processing Application Coordinator (ADPAC), training delegate updates, credentialing folders, OPPE/FPPE
- Talent Management System (TMS) training delegate for 40 plus providers and other staff members to ensure administrative coordination at education and training for Psychiatry service
- Responsible for processing and coding separations and awards
- Track performance evaluations to ensure they are done in a timely manner
- Provide guidance and assist providers and employees in application of leave policies and regulations
Business Owner
SN Groceries
Oklahoma City, OK
07.2015 - 08.2018
- Prepared and maintained inventory records and bookkeeping
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Adhered to safe work practices with OSHA standard
- Maintained high standards of cleanliness and sanitation
- Carried out supervisory responsibilities in accordance with company policies and applicable laws
- Responsible for the direct supervision of 5 store employees
- Certifies invoices and is the approving official of purchases
- Meet with Vendors and other business development personnel
- Daily audit/approval of all account payable and receivables
- Carefully interviewed, background investigated, selected, trained, and supervises employees
- Determines minimum qualification requirements and develops rating factors and job analysis for recurring and new vacancy announcements
- Assist customers in the selection and sale of merchandise directly to customers
- Handle cash register, and perform other related duties such as merchandise control, merchandise replenishment and display
- Provides exceptional customer service
Assistant Chief
Veterans Canteen Service (VCS)
Oklahoma City, OK
04.2016 - 08.2017
- Responsible for day-to-day store operations including retail, food, coffee, vending and services
- Clerical and administrative responsibilities in the canteen administrative office with collateral duties assigned within canteen operations
- Accounts for and verifies all withdrawals and deposits, oversees/verifies receipts of funds daily, prepares correspondence for canteen chief, and assists in day-to-day canteen operations
- Provide training, mediation services, and investigative support services regards to complaints under VA's EEO Program and other worksite conflict issues
- Provides VCS employees with facility training, including but not limited to safety orientation, employee benefits, sanitation, IT, performance, and quality improvement training
- Provides human resources (HR) support, including but not limited to hiring, recruiting, in- and out-processing, consultation, labor management relations, Equal Employment Opportunity (EEO) programs, Office of Workers Compensation Programs (OWCP), and such other programs that improve canteen operating efficiency
- Records at canteens which have been audited and are no longer needed may be turned over to the facility Records Control Officer for storage, pending final disposition
- Provides quality customer service and establishes good working relationships with all employees and co-workers
- Provides information about budget procedures to local program managers and accounting personnel
- Assigning and evaluating the work of subordinate staff
- Resolving complex issues to ensure patient services are met
- Evaluating new products, equipment, and systems to make recommendations for improved operations, identifying educational or training needs
- Making final decisions on selections
- Evaluating performance and taking disciplinary action when necessary
- Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management
Restaurant Manager
McDonalds Restaurant
Oklahoma City, OK
05.2014 - 06.2015
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment, and supplies
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Carefully interviewed, selected, trained, and supervised staff
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Resolve conflict between employees and customers
- Responsible for provides customers with a variety of services which includes resolving complaints, issuing of refunds, and management of subordinates
- Responsible for the administrative disciplinary actions of those I supervised
- Supervised up to 30 employees and was responsible for the end of year evaluations
- Directly interviewed, hired, and trained employees and managers
- Involved with the planning and implementation of sales programs
- Wrote and managed employee and managers schedules to ensure proper coverage
- Daily/Weekly business development meetings with employees and managements
- Inventory control to meet customer demands and daily needs
- Processing payroll, updating time sheets, demonstrating protocol, tracking supply and shipment orders
- Oversees the daily operations of a McDonald's restaurant with a focus on increased sales and guest counts while maximize opportunities in the areas of labor, food cost and people
- Provide technical assistance and administrative support to Employee Relations Program including, disciplinary/adverse actions, grievances, and appeals, leave administration, incentive awards, and performance appraisals
- Prepare responses to inquiries from Oklahoma Employment Commission
- Responsible for processing and coding separations and awards
- Monitors, analyzes, and provides statistical reports for Reasonable Accommodation program
- Provides written notice to individuals in a timely manner
- Makes determinations if individuals are qualified under Reasonable Accommodation program
- Reviews applications to make minimal qualification determinations for placement
- Maintains confidential medical documentation for individuals that utilize Reasonable Accommodation program
- Facilitates interactive process between employees and supervisors to assists performing essential job functions
Supervisor
ATC Drivetrain
Oklahoma City, OK
07.1999 - 05.2014
- Maintained staff by recruiting, selecting, orienting, and training employees, developing personal growth opportunities
- Maintained workflow by monitoring steps of the process; setting processing variables; observed control points and equipment, monitored personnel and resource
- Prepared direct and indirect budgets, work unit plans, long-range plans, cost analyses, and analyses of changes to plans and schedules
- Provides comprehensive staff, financial, and administrative services to operating organizations and consultation and advice to the responsible manager
- Develop and coordinate budget preparation guidance with the upper-level managers; and develop effective management plans for assigned acquisition projects
- Responsible for a variety of administrative and supervisory personnel management functions
- Receives, reviews, and analyzes recruitment requests and supporting documentation from serviced organizations
- Conducts analysis of budget data and makes recommendations to management to manage fiscal resources more effectively
- Ensures employee position descriptions and performance standards are accurate, current, and consistent with policy in order to evaluate of employee performance
- Managed process reviews to improve and enhance project and program decision-making
- Monitor estimated versus actual job progress and completion, materials status, authorizes variances and equipment utilization
- Conducted meets with employees, managers, and engineering to discuss about the process change and department goals
Education
MBA - Human Resources Management (General)
Mid America Christian University
Oklahoma City, OK01.2013
Bachelor of Science - Sociology
Chaudhary Charan Singh University
Ramgarhi, Uttar Pradesh, India01.2009
Skills
- Office administration
- Statistical analysis
- Teamwork and collaboration
- Analytical thinking
- Healthcare program management
- Project implementation
- Organizational development
- Administration and management
- Healthcare policy analysis
- Healthcare analytics
- Health information systems
- Quality improvement
- Organizational leadership
- Healthcare management
- Project management
- Team leadership
- Customer service
- Credentials management
- Data analysis
Professional References
- Darwin Apala, (405) 512-2353
- Tim Kiddoo, (405) 509-0312
- Judith Forshee, MD, (405) 831-4106
- Kanwaldeep Dhillon, MD, (559) 284-9546
- Mark Lucas, (206) 280-1363
- Terri Stonehocker, MD, (918) 691-6956
Training
- Notary Public
- Green Belt
- VATAS (Timekeeper)
- Business Development Training
- Labor Mapping
- Inventory Management
- Data Analyst
- Human Resource Management
- Failure Mode Effective Analysis (FMEA)
- Personnel Identification Verification (PIV Sponsor)
- Computerized Patients Record Systems (CPRS)
- Automated Data Processing Application Coordinator (ADPAC)
- Public Accounting
- Homeland Security Presidential Directive (HSPD-12)
- SharePoint 2010/ Security and Business Intelligence
- Labor Management Relations
- Lean manufacturing simulations (5's -Sort, Set, Standardize, Shine and Sustain)
- Account Receivable/ Account Payable
- Customer Service Excellence
- Ongoing Professional Practice Evaluation (OPPE) Focused Professional Practice Evaluation (FFPE)
- Strategic Analytics for Improvement and Learning (SAIL)
Awards Recognitions
- Excellence and valuable contribution to succeed yearly financial goal, McDonald's, 2005
- Customer Service Excellence, VCS, 2016
- Employee of the Month (Currently known as 'Shining Star'), Department of Veterans Affairs, 2019
Qualifications Experience
- Highly skilled in Word, Microsoft Office, Power Point, Excel, 10-Key, Introduction to Lan Computer Fundamentals and Outlook
- Attentive detailed in creating and revamping memorandums, charts, spreadsheets
- Manager/Supervision over 60 plus personnel
- Excellent in Human Resource Management
- Highly skilled in customer service and public relations
- Budget analysis procedures from staff payroll and future expenses
- Great in team building functions in ensuring projects are completed.
- Helping vendors on payment data.
- Proven track record in processing and maintaining administrative and organizational skills.
- Continual positive attitude, excellent in adapting with change.
- Enthusiastic in meeting challenging situations.
- Highly skilled with leadership capabilities bringing a team together.
- Use a variety of software packages (including Excel, Access, and PowerPoint) to manage data and produce documents and presentations.
- Use content management systems (CMS) to maintain and update websites and internal databases.
- Manage and maintain budgets and carry out invoicing.
- Sort and distribute incoming post and organize and send outgoing post (this may involve the use of a franking machine)
- Recruit, train, and supervise junior staff and delegate work as required.
- Manipulate statistical data.
- Arrange in-house and external events.
- Arrange training for staff members.
- Schedule and attend meetings, create agendas, and take minutes - shorthand may be required.
- Book meeting room and conference facilities
- Liaise with staff in other departments and with external contacts.
- Order and maintain stationery and equipment.
- Organize travel and accommodation for staff and other external contacts.
- Demonstrated ability to manage multiple projects-prioritization, planning and task delegation; Proven track record of driving results and taking ownership.
- Ability to work in often-changing environment; Exceptional communication and interpersonal skills; Experience with using Microsoft Office
- Perform random quality reviews of outsourced images, interpretation/reports, and critical results.
- Troubleshoot and resolve equipment problems.
- Ensures images are transmitted according to established quality management guidelines.
- Ability to manage workflow of patient information for Picture Archive and Communication System (PACS)
- Ability to maintain secure records of system errors, image deletions, image prints, and required education.
- Ability to interpret and coordinate Information Security Policy to facilitate required training.
- Prepares reports regarding effectiveness, utilization, and efficiency of system operations.
- Attends conference calls as required by VISN including VISTA Imaging and ADPAC calls/meetings.
- Ability to perform research, collection of information for special projects, and required service contract information.
Timeline
Health System Specialist
Veterans Affairs Health Care System
02.2023 - Current
MSA Supervisor
Veterans Affairs Health Care System
08.2019 - 02.2023
Secretary/ Admin/ ADPAC/Notary Public
Veterans Affairs Health Care System
08.2017 - 08.2019
Assistant Chief
Veterans Canteen Service (VCS)
04.2016 - 08.2017
Business Owner
SN Groceries
07.2015 - 08.2018
Restaurant Manager
McDonalds Restaurant
05.2014 - 06.2015
Supervisor
ATC Drivetrain
07.1999 - 05.2014
MBA - Human Resources Management (General)
Mid America Christian University
Bachelor of Science - Sociology
Chaudhary Charan Singh University
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