Shica Kyles
Enterprise,AL
Summary
Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
Concentrix
10.2022 - Current
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Remote Customer Service Representative
LEGO Systems, Inc
10.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Support Specialist
Nordstrom
06.2015 - 10.2020
- Work from home position.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
Audit Specialist
Trapp Insurance Group
04.2015 - 04.2017
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Prepared working papers, reports and supporting documentation for audit findings.
- Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports.
- Identified various risks and errors to propose corrective action to decision makers.
Keyholder
American Eagle Outfitters
11.2013 - 04.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Trained and mentored new employees.
Office Assistant
ESAB
03.2010 - 11.2013
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Associate's degree - Health & Life Insurance, Business Administration
Coastal Carolina University
Skills
- 2 years)
- Telephone Skills (5 years)
- Call Center (2 years)
- Accounts Payable
- Human Resources
- Medical Billing
- Desktop Support
- Help Desk
- Payroll
- Technical Support
- Microsoft Windows
- Inside Sales
- Account Management
- Operating Systems
- Remote Access Software
- IT Support
- Network Support
- VoIP
- LAN
- Software Troubleshooting
- Computer literacy
- Salesforce
- Microsoft Access
- Troubleshooting
- Assessments
- Customer Focus & Orientation — Highly Proficient
- July 2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Customer Service — Proficient
- Identifying and resolving common customer issues
- Full results: Proficient
- Inside Sales — Proficient
- Understanding and responding appropriately in sales scenarios, and performing common sales
- Calculations
- Data Entry: Accuracy — Highly Proficient
- August 2020
- Entering data quickly and accurately
- Call Center Customer Service — Proficient
- September 2020
- Applying customer service skills in a call center setting
- Outside Sales — Proficient
- Administrative Support Professional Fit — Proficient
- Measures the traits that are important for successful administrative support professionals
- Customer focus & orientation — Proficient
- August 2022
- Call center customer service — Familiar
- October 2022
- Demonstrating customer service skills in a call center setting
- Full results: Familiar
- Administrative support professional fit — Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Onboarding Support
- Recruitment
- Microsoft Office
- Remote Conferencing and Communication
- Applicant Qualification
- Social Media Platforms
- Global Talent Acquisition
Certification
Quickbooks (3 years)
Management (2 years)
Customer Service (5 years)
Excel (3 years)
Office Management (3 years)
Data Entry (4 years)
Fax (5 years)
Filing (5 years)
Typing (5 years)
Powerpoint (4 years)
Billing (4 years)
Bookkeeping (4 years)
Insurance Verification (3 years)
Receptionist (3 years)
Cash Management (2 years)
Inventory Control (2 years)
Inventory Management (2 years)
Billing (3 years)
Accounts Receivable (3 years)
Training
Additional Information
- Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Talent Acquisition Specialist
Concentrix
10.2022 - Current
Remote Customer Service Representative
LEGO Systems, Inc
10.2020 - 01.2023
Customer Support Specialist
Nordstrom
06.2015 - 10.2020
Audit Specialist
Trapp Insurance Group
04.2015 - 04.2017
Keyholder
American Eagle Outfitters
11.2013 - 04.2015
Office Assistant
ESAB
03.2010 - 11.2013
Associate's degree - Health & Life Insurance, Business Administration
Coastal Carolina University
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