Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Shicarious King

Perry,Ga

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

GEICO
10.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

ERS DISPATCHER

GEICO
08.2017 - 10.2020
  • Service customers for a variety of issues including dead batteries, lockouts, flat tires, and other vehicle disabling issues
  • Taking incoming calls, locating and dispatching help, and providing timely and friendly customer service.
  • Coordinated with multiple agencies to deliver prompt assistance during major incidents or disasters.
  • Ensured smooth shift transitions by accurately communicating relevant information to incoming dispatchers.
  • Reduced errors in incident reporting by implementing a thorough documentation process for all calls and activities.
  • Managed high-pressure situations with calm decision-making, leading to more effective responses to emergencies.
  • Assisted callers in remaining calm during emergencies, providing critical support while waiting for first responders to arrive.

Crew Trainer

McDonalds
02.2016 - 10.2018
  • Greet incoming and departing Guests warmly with a genuine smile and eye contact, tend to special Guest needs and requests, Observant to Guests’ needs throughout dining experience to ensure they receive high quality service, provides leadership to crew during a shift to ensure great Quality, Service, and Cleanliness to customers, trained in service and production
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Liaised with other departments to coordinate training activities and resolve any issues or concerns.

Education

ASSOCIATES OF SCIENCE in COMPUTER INFORMATION SYSTEMS -

Georgia military college
07.2019

HIGH SCHOOL DIPLOMA -

PERRY HIGH SCHOOL
05.2017

Skills

  • Excellent communication and listening skills
  • Multi-task in fast paced environment
  • Dependable
  • Positive Attitude
  • Customer Service Oriented
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities
  • Customer Service
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Team Development
  • Documentation
  • Administrative Support
  • Microsoft PowerPoint
  • Data Collection
  • Customer Relationship Management (CRM)
  • Prioritization
  • Staff Training
  • De-Escalation Techniques
  • Technical Support
  • Customer Education
  • Multi-line phone talent
  • Coordination
  • Account updating
  • Research
  • Account Management
  • Reading Comprehension
  • Service Upselling
  • Brand representation
  • Product Promotion
  • Document Control
  • Quality Assurance Controls
  • Information Security

Activities

  • Annual back to school bash to provide school supplies to hundreds of kids in surrounding areas
  • Volunteer at local school field days
  • Travel to churches to sing and dance
  • Inform people on auto immune diseases
  • Create teams for recreation department

Timeline

Customer Service Representative

GEICO
10.2020 - Current

ERS DISPATCHER

GEICO
08.2017 - 10.2020

Crew Trainer

McDonalds
02.2016 - 10.2018

ASSOCIATES OF SCIENCE in COMPUTER INFORMATION SYSTEMS -

Georgia military college

HIGH SCHOOL DIPLOMA -

PERRY HIGH SCHOOL

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Shicarious King