Summary
Overview
Work History
Education
Skills
Timeline
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Shiday Cockrell

New York,NY

Summary

Seeking opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Caregiver

FreedomCare
New York, NY
11.2022 - 06.2023
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Monitored vital signs including blood pressure, temperature and pulse rate.

Assistant Store Manager

NYX Cosmetics
Queens, NY
04.2021 - 12.2022
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Lead Hostess

El Vez Nyc
New York, NY
01.2022 - 10.2022
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Accurately recorded customer information into reservation system.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Verified reservations prior to seating guests.
  • Encouraged team members to provide exceptional customer service at all times.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
  • Received payment from customers, processed credit cards and issued change or receipts as needed.
  • Assisted wait staff with food delivery when necessary.

Bakery Associate

Costco
Brooklyn, NY
09.2019 - 05.2020
  • Prepared dough and cake batter for baking according to recipes.
  • Monitored product temperatures during baking process.
  • Operated ovens, mixers, sheeters, cutters, and other bakery equipment.
  • Assisted in packaging and boxing of baked goods.
  • Ensured compliance with health regulations related to food handling and storage.
  • Maintained cleanliness of work areas throughout shift.
  • Followed all safety protocols when operating kitchen machinery.
  • Stocked shelves with freshly-baked items as needed throughout day.

Receptionist

Hillside Toyota
Queens, NY
01.2018 - 09.2019
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated daily log book with information about visitors entering the premises.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.

Education

GED -

New York City department of education

Skills

  • Mobility Assistance
  • Behavioral Management
  • HIPAA Compliance
  • Daily Living Assistance
  • Department Oversight
  • Store Organization
  • Customer Relations
  • POS Systems Operations
  • Reservations Coordination
  • Staff Training
  • Complaint Handling
  • Guest Engagement
  • Customer Service
  • Product Packaging
  • Food Safety
  • Display Maintenance

Timeline

Caregiver

FreedomCare
11.2022 - 06.2023

Lead Hostess

El Vez Nyc
01.2022 - 10.2022

Assistant Store Manager

NYX Cosmetics
04.2021 - 12.2022

Bakery Associate

Costco
09.2019 - 05.2020

Receptionist

Hillside Toyota
01.2018 - 09.2019

GED -

New York City department of education

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Shiday Cockrell