Shiekya Williams

• Monitored patients' heart rhythms and functions through cardiac monitoring strips.
• Collaborated with healthcare team to maintain quality patient care.
• Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
• Trained and supervised new cardiac monitor technicians on best practices and safety measures.
• Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
• Assisted in saving lives through efficient recognition and reporting of life-threatening arrhythmias.
• Improved patient care by accurately interpreting and reporting cardiac monitor readings.
• Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
• Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
• Facilitated smooth transitions between shifts by providing comprehensive handover reports detailing any significant events or observations during monitoring periods.
• Helped maintain departmental efficiency by promptly troubleshooting technical issues with monitoring systems or software applications when they arose.
• Maintained accurate and detailed records of patient information and treatments.
• Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
• Identified and documented data trends of pacers and AICDs, analyzing results and reporting issues.
• Reduced response time for critical events with vigilant monitoring of cardiac rhythms and alerts.

• Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
• Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
• Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
• Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
• Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
• Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.

Handled customer inquiries via phone.

• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Responded to customer requests for products, services, and company information.