Shiela Duncan

• Scheduled appointments and conducted follow-up calls to clients.
• Created and updated records and files to maintain document compliance.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Recorded and tracked operational expenses to identify and eliminate wasteful spending.
• Maintained daily report documents, memos and invoices.
• Reviewed and balanced daily bank deposits and deposit report.
• Organized envelopes, postage and mail correspondence for staff and leadership.

• Created interactive classroom atmosphere to maintain student interest and facilitate learning.
• Fostered positive and pleasant classroom culture while maintaining learning development goals.
• Offered supplemental and individualized instruction for at-risk and struggling students.
• Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.
• Encouraged students to persevere with challenging tasks.
• Worked with other teachers for comprehensive approach to education.
• Acted as positive role model for students and colleagues.
• Developed, administered and graded tests in order to evaluate students' progress.
• Maintained positive and professional classroom environment throughout school year.
• Assessed and improved lesson plans through implementation and experimentation.
• Developed positive rapport with students of various and diverse backgrounds.
• Worked with student requiring extra attention to design and implement remedial programs.
• Distributed and collected classroom materials such as worksheets, quizzes and tests.
• Proofread and evaluated students' writing and gave feedback.
• Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
• Created lesson plans in line with state curriculum and school curriculum standards.
• Graded student work and kept careful records of grades.
• Selected textbooks, equipment and other instructional materials.
• Recommended student promotion and retention.
• Employed broad range of instructional techniques to retain student interest and maximize learning.
• Established clear objectives for all lessons, units and projects.
• Created engaging and dynamic lessons with emphasis on improving students' written and verbal communication skills.
• Organized social and educational activities for students and families.

• Routed business correspondence, documents and messages to correct departments and staff members.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Interacted with customers by phone, email or in-person to provide information.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Recognized various issues prior to escalation and applied appropriate techniques for effective resolution.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Worked with nurses and doctors in the Emergency Department

Liaison between the patients and staff

Assisted the nurses in caring for patients one on one

Worked over time periodically due to extreme emergencies and lack of staff

Met with families for prayer upon the death of loved ones

Helped in every possible way in the ER department

• Fostered positive and pleasant classroom culture while maintaining learning development goals.
• Offered supplemental and individualized instruction for at-risk and struggling students.
• Explored and implemented innovative use of technology in language education.
• Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.
• Encouraged students to persevere with challenging tasks.
• Worked with other teachers for comprehensive approach to education.
• Acted as positive role model for students and colleagues.
• Developed, administered and graded tests in order to evaluate students' progress.
• Maintained positive and professional classroom environment throughout school year.
• Assessed and improved lesson plans through implementation and experimentation.
• Developed positive rapport with students of various and diverse backgrounds.
• Worked with student requiring extra attention to design and implement remedial programs.
• Distributed and collected classroom materials such as worksheets, quizzes and tests.
• Proofread and evaluated students' writing and gave feedback.
• Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
• Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
• Adapted teaching methods and materials to meet students' varying needs.
• Created lesson plans in line with state curriculum and school curriculum standards.
• Identified areas of weakness with individual students and tailored lessons accordingly.
• Graded student work and kept careful records of grades.
• Organized social and educational activities for students and families.
• Selected textbooks, equipment and other instructional materials.
• Recommended student promotion and retention.
• Employed broad range of instructional techniques to retain student interest and maximize learning.
• Established clear objectives for all lessons, units and projects.