Shiela Fields

Certified Medical Assistant /Assistant Office Manager/ Lead Medical Assistant / Receptionist

Advanced Cardiology Practice (St. Joseph's Regional Medical Center)

01.2010 - Current

Manages team of office employees, including hiring, training, scheduling
Oversee daily workflow
Creates job descriptions for each employee
Assists the office manager in all ways
Assists physician with patients, performs EKG's, performs arterial studies, performs and monitor patients Coumadin therapy, performs stress tests with physician, initiates and uploads cardiac monitor testing, patient registration (check-in/check-out), insurance eligibility, procedure authorizations, back-up to Pacemaker Clinic, lead Medical Assistant, scanning patient reports, scheduling appointments and procedures.
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Taught patients about medications, procedures, and care plan instructions.
Sanitized, restocked, and organized exam rooms and medical equipment.
Documented vital signs and health history for patients in clinic and hospital environments.
Called and document in EMR pharmacies orders to submit prescriptions and refills.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Verified patient insurance coverage and collected required co-payments.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Transferred and directed phone calls, guests, and mail to correct staff members.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Delivered performance reviews, recommending additional training or advancements.
Precepted newly hired medical assistants to train each on office procedures and important tasks.
Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
Documented patient information in EMR and prepared paperwork for medical staff.
Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Assisted physicians and nurses with clinical procedures following safe practices.
Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Coordinated work of junior staff to keep team performance high and effectively handle needs of 100+ patients per day.
Answered central telephone system and directed calls accordingly.
Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
Resolved patients problems and complaints.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Kept reception area clean and neat to give patients positive first impression.
Monitored workflow to improve employee time management and increase productivity.
Corresponded with patients through email, telephone, or postal mail.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Coordinated with facilities to set up elective procedures and test for patients
Expertly managed planning, scheduling, and coordination of outpatient procedures.
Educated patients about surgeries and provided treatment plan documentation.
Verified insurance coverage and obtained pre-authorizations.
Arranged pre-operative and post-operative appointments for surgical patients.
Resolved scheduling conflicts to maintain high-quality patient services.
Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Answered phone calls and messages for 9-physician, scheduling appointments, and handling patient inquiries.
Received and routed laboratory results to correct clinical staff members.
Assisted with regulatory issues such as compliance.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Developed close working relationships with front office and back office staff.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Managed employees with various personalities and from different cultures for large -physician practice.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Addressed and remedied all patient or team member issues.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Assisted in Hiring, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Performed various administrative tasks by filing, copying and faxing documents.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.

Cardiovascular Technician

St. Joseph's Regional Medical Center

01.2004 - 01.2010

Conduct tests on the cardiovascular system of patients for diagnostic purposes such as EKG, SAEKG, BIOZ, Holter, Ambulatory Blood Pressure and Event Monitors, Edit and Retrieve EKG's, Perform Vital Signs, Interrogate Pacemakers and Defibrillators and Perform Transtelephonic test

Unit Associate

St. Joseph's Regional Medical Center

01.2002 - 01.2004

Transcribes physician orders from the chart, input patient labs and medical orders into Invision, chart vital signs, assist with incoming and outgoing phone calls and assist the patients and the medical staff in all ways that were needed.

Summary

Overview

Work History

Certified Medical Assistant /Assistant Office Manager/ Lead Medical Assistant / Receptionist

Cardiovascular Technician

Unit Associate

Education

Cardiovascular Technician Diploma -

Medical Assistant Diploma - undefined

Skills

Timeline

Certified Medical Assistant /Assistant Office Manager/ Lead Medical Assistant / Receptionist

Cardiovascular Technician

Unit Associate

Cardiovascular Technician Diploma -

Medical Assistant Diploma - undefined

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