Summary
Overview
Work History
Education
Skills
Timeline
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Shiela Heath

Cordova,TN

Summary

Results-driven Medical and Dental Assistant with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Overview

10
10
years of professional experience

Work History

Front Desk Associate

The UPS Store Inc.
League City, TX
02.2011 - 08.2015
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Trained newly hired employees on front desk procedures and business operations.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

Dental Assistant

Dr Jack Walker DDS
Kemah, TX
01.2009 - 02.2011
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Gathered medical information, dental health history and vitals from patients.
  • Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Supported dentist chairside with root canal and extraction procedures.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Positioned patients for treatment by making chair adjustments, [Action] and [Action] and prepared necessary equipment for procedures.
  • Assisted dentist with completing procedures.

Medical Assistant

MacGregor Medical Association
Houston, TX
06.2005 - 11.2006
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Measured patient peak flows to improve workflow efficiency.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Helped residents achieve program goals and increase independence.

Education

High School Diploma -

Midway High School
Waco, TX
05.1987

Medical Assistant -

MacGregor Association
Houston, TX

Skills

  • Cash transactions
  • Multi-line phone systems
  • Hospitality services
  • Conflict management
  • Drawer balancing
  • Listening skills
  • Bookkeeping
  • Effective planning
  • American Disabilities Act understanding
  • Administrative skills
  • Transportation information
  • Credit and cash payments
  • Safety and security procedures
  • Company policies and procedures
  • Mail and packages

Timeline

Front Desk Associate

The UPS Store Inc.
02.2011 - 08.2015

Dental Assistant

Dr Jack Walker DDS
01.2009 - 02.2011

Medical Assistant

MacGregor Medical Association
06.2005 - 11.2006

High School Diploma -

Midway High School

Medical Assistant -

MacGregor Association

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Shiela Heath