Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shiela Hinckley

Las Vegas

Summary

Dynamic hospitality professional with expertise in expert mixology and team leadership, honed at Silverton Hotel & Casino. Innovatively developed cocktail menus, boosting guest satisfaction and repeat business by 20%. Proficient in inventory management and customer service, ensuring seamless operations and exceptional experiences. Skilled in staff training, fostering a collaborative and efficient team environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Head Bartender

High Limit Yacht/Silverton Hotel
04.2022 - Current
  • Supervised bar operations on the High Limit Yacht, ensuring high standards of service and customer satisfaction.
  • Ensured a high level of service as well as cocktail preparation and customer engagement techniques.
  • Developed innovative cocktail menus, enhancing guest experience and increasing repeat business.
  • Managed inventory control, optimizing stock levels to reduce waste and improve cost efficiency.

Banquet Server

M Resort Spa Casino
12.2021 - Current
  • Delivered exceptional guest service by anticipating needs and responding promptly to requests.
  • Coordinated with kitchen staff to ensure timely and accurate food service during events.
  • Maintained cleanliness and organization of banquet areas, adhering to health and safety standards.
  • Trained new staff on service protocols, enhancing team efficiency and guest satisfaction.

Fine Dining Bartender and Server

Silverton Hotel
11.2021 - Current
  • Crafted innovative cocktails and beverages, enhancing guest experience and satisfaction.
  • Managed inventory levels, ensuring availability of essential supplies for smooth operations.
  • Trained and mentored new bartenders, fostering a collaborative team environment.
  • Implemented efficient workflow processes, reducing service times during peak hours.

On-Call Banquet Server

Allegiant Stadium
07.2021 - Current
  • Delivered exceptional guest service during large-scale events, ensuring satisfaction and seamless experiences.
  • Collaborated with kitchen staff to coordinate timely food service and presentation for banquets.
  • Managed setup and breakdown of banquet spaces, maintaining cleanliness and organization throughout events.
  • Assisted in training new servers on event protocols and service standards to enhance team performance.

VIP Cocktail Server

Circa Hotel & Casino
06.2020 - 11.2021
  • Delivered exceptional service to VIP guests, ensuring satisfaction and fostering repeat patronage.
  • Managed beverage inventory, coordinating with suppliers to maintain optimal stock levels.
  • Trained and mentored junior staff on cocktail preparation and customer service standards.
  • Developed creative drink specials, enhancing the menu and attracting clientele.

Bartender

Spring Mountain Motor Resort & Country Club
06.2018 - 06.2019
  • Crafted innovative cocktails tailored to guest preferences, enhancing overall dining experience.
  • Supervised bar operations, ensuring compliance with health and safety regulations.
  • Streamlined inventory management processes, reducing waste and improving stock accuracy.

Community Capacity Worker

Nye County Coalition
01.2018 - 06.2019
  • Oversaw daily operations and workflow, ensuring efficient service delivery to community members.
  • Mentored junior staff, fostering professional development and enhancing team performance.
  • Streamlined processes to improve client engagement and service effectiveness.
  • Organized workshops, resource fairs, and outreach activities engaging residence and local groups to address needs in Nye County.
  • Fostered partnerships with local nonprofits, and government agencies to build a strong support network.

Education

General Studies

Silverado High School
Las Vegas, NV
05-2003

Skills

  • Staff training and supervision
  • Cash handling expertise
  • Attentive service
  • Taking inventory
  • POS system proficiency
  • Strong communication skills
  • Quality control standards
  • Cash handling
  • Customer service
  • Bar equipment maintenance
  • Advanced bartending techniques
  • Social media marketing
  • Expert mixology
  • Cost control
  • Sales promotion
  • Menu development
  • Blending techniques
  • Sanitation
  • Team leadership
  • Preparing garnishes
  • Sales and upselling techniques
  • Mixology
  • Hospitality service expertise
  • Classic cocktails
  • Food service
  • Engaging personality
  • Professional appearance
  • Beverage preparation
  • Team training and development
  • Inventory
  • Health codes compliance
  • ABC standards

Certification

  • Alcohol Awareness Card, July 2023-July 2027
  • Sheriffs Card, March 2022-March 2026
  • Food Handlers Permit NEVADA, May 2022-May 2025



Timeline

Head Bartender

High Limit Yacht/Silverton Hotel
04.2022 - Current

Banquet Server

M Resort Spa Casino
12.2021 - Current

Fine Dining Bartender and Server

Silverton Hotel
11.2021 - Current

On-Call Banquet Server

Allegiant Stadium
07.2021 - Current

VIP Cocktail Server

Circa Hotel & Casino
06.2020 - 11.2021

Bartender

Spring Mountain Motor Resort & Country Club
06.2018 - 06.2019

Community Capacity Worker

Nye County Coalition
01.2018 - 06.2019

General Studies

Silverado High School

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