Shiela Kendall

*Office Manager

• Supervise the music office student worker team, training and supervising the customer service functions of the office.
• Prepare labor and teaching contracts for adjunct faculty.
• Prepare student employment authorizations for student workers.
• Serve as Kronos supervisor for all department employees.
• Supervise the Creative Team, which is responsible for marketing and social media.
• Assist department faculty with needed tasks.
• Oversee access protocols for the department.
• Oversee inventory of office supplies and equipment.
• Monitor and maintain department facilities.
• Maintain department master calendar.
• Oversee advertising for department events.
• Perform many other tasks as needed and assigned.

*Events Manager

• Supervise the Events Team that supports

department-sponsored performances.

• Schedule and confirm dates and performance venues.
• Coordinate with Campus Security for access to internal and external spaces.
• Supervise marketing tasks via social media and weekly newsletters, and distribute print advertising materials.

*Academy of Visual and Performing Arts (AVPA) Director

• Prepare student employment authorizations for student teachers and labor contracts for professional teachers.
• Plan, organize and coordinate music lesson schedules for AVPA students and teachers.
• Maintain frequent communication with AVPA parents, students, and teachers regarding scheduling, rescheduling, and receipts of payment.
• Work with AVPA Creative Team to maintain AVPA website, and create various materials for advertising via social and print media.
• Organize and implement quarterly AVPA student recitals.
• Serve as Kronos supervisor for AVPA student and professional teachers.
• Prepare job postings for potential AVPA teachers, and interview, hire, and onboard new teachers.
• Work with charter school/home school organizations to coordinate the use of instructional funds.
• Prepare and submit invoices, check requests, Jaggaer orders, and other purchases.
• Organize and implement AVPA-sponsored music programs in the local community, particularly in the Alvord Unified and Riverside Unified School Districts.

• Prepare labor contracts and student employment authorizations for teachers and clinicians in the Music Enrichment Program.
• Plan, organize, and coordinate schedules for students and teachers participating in the Lesson Scholarship Program.
• Maintain frequent communication with parents, students, and teachers participating in the Music Enrichment Program and/or Lesson Scholarship Program.
• Serve as Kronos supervisor for students and clinicians in the Program.
• Prepare and submit expense reports for Program-related activities.

• Prepare labor and teaching contracts for adjunct faculty.
• Prepare student employment authorizations for student workers and teaching assistants.
• Prepare, submit, and track invoices, check requests, work orders, expense reports, Jaggaer purchases, and other purchase orders.
• Maintain frequent correspondence with administrative and support departments (Accounting, HR, Payroll, CAS Dean's Office, IT, Risk Management, Records, Campus Security) for issues related to department programs and operations.
• Assist full-time music faculty with administrative and clerical tasks.
• Serve as Kronos supervisor for adjunct faculty, student workers, and teaching assistants.
• Initiate and follow up with infrastructure-related work orders and security issues in the department.
• Assist music office front desk staff in addressing internal or external inquiries.

*See above job descriptions for AVPA Director (March 2024-December 2024)

*Sales Associate

• Organize inventory to maintain store visual appeal, assist customers, and promote specific merchandise.
• Handle cash, check, and credit transactions.
• Build customer loyalty and retention through excellent customer service.

*Shipping Manager

• Pull, verify, and package items for shipment.
• Build relationships with customers to encourage repeat business.
• Prepare shipping documents and invoices, and process payments.
• Manage returns, exchanges and refunds.
• Reduce order errors with thorough quality control checks before dispatching shipments.
• Maintain positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
• Collaborate with sales team to ensure accurate order fulfillment and delivery.
• Boost inventory accuracy by conducting thorough inspections.
• Set up local, domestic and international shipments.

• Process POS transactions.
• Engage with customers to build rapport and loyalty through excellent customer service.
• Maintain a high level of product knowledge, providing accurate information to customers.
• Prepare merchandise for sales floor by pricing or tagging.
• Collaborate with team members to achieve monthly targets and optimize workflow efficiency.

• Perform POS transactions.
• Rotate stock and restock shelves to maintain product availability and appearance.
• Boost customer satisfaction levels through exceptional customer service.
• Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Hire, train, supervise, and evaluate customer service associates and assistant managers.
• Recommend monthly sales targets to district manager.
• Initiate and implement daily sales projections in relation to monthly targets, and oversee store operating budget.
• Monitor and evaluate daily sales reports to be submitted to the head office.
• Build, preserve and enhance customer loyalty through excellent customer service.
• Develop strong relations with local governmental agencies.
• Implement national marketing program and local store marketing activities.
• Ensure appropriate inventory levels.

• Serve as acting store manager when necessary.
• Implement cash management policies, procedures, standards, and systems.
• Prepare and submit sales reports.
• Provide a positive experience through excellent customer service.
• Train, manage, and monitor counter cashiers, and give recommendations to the store manager.

• Perform rental, return, and POS transactions.
• Provide excellent customer service under the direction of management.
• Maintain positive work relationships with co-workers, promotion of teamwork, and contribute to a excellent working environment.