Shiela Rogers
Ukiah,California
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position om Team Michaels. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Manager of Operations
Broken Oak Ent
UKIAH, United States
01.2020 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Developed systems to track and log work issues.
- Formulated processes to reduce downtime and financial loss.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified procedure or process changes required to improve performance and productivity.
Restaurant Waitress
Jensens Restaurant
Ukiah, CA
04.2015 - 06.2017
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Operated [Type] POS systems to cash out customer checks and complete order transactions.
- Completed credit payments via card processing systems.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Cashier
USA Gas Station
Ukiah, CA
08.2013 - 03.2014
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Mentored new team members on sales software system operation.
Education
High School Diploma -
Ukiah High School
Ukiah, CA06.1989
Skills
- Focus and Follow-Through
- Decision Making
- Human Resources Oversight
- Employee Motivation
- Records Organization and Management
- Direct Sales
- Customer Relations
- Money Handling
Timeline
Manager of Operations
Broken Oak Ent
01.2020 - Current
Restaurant Waitress
Jensens Restaurant
04.2015 - 06.2017
Cashier
USA Gas Station
08.2013 - 03.2014
High School Diploma -
Ukiah High School
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