SHIELA TANTIADO
Global Manager, Rapid Response
Katy,TX
Summary
Strategic Business Professional with 18 years of industry experience in quality engineering across automotive, semiconductor, and oil & gas manufacturing environments. Expert in designing, developing, and implementing BI reporting processes and environments to provide actionable solutions and recommendations to functional owners. Proven track record of working with multi-functional teams to gather data, document, and approve business requirements for data analysis. Skilled in creating dashboard reporting and automation tools to drive business growth and support long-term strategic plans. Known for collaborative team leadership, exceeding customer quality expectations, and fostering a culture of continuous improvement. Proficient in data visualization, problem-solving, and supporting cross-functional teams with excellent communication and interpersonal skills. Equipped with a proactive, business leader-oriented disposition to support a competitive team.
Overview
12
12
years of professional experience
Work History
Global Manager of Rapid Response
Emerson Automation Solutions
Stafford, TX
07.2019 - Current
- Company Overview: Pressure Management Group
- Championed Business Intelligence and Intelligent Automation initiatives for the Global Quality team, saving 9,000 hours annually and creating an estimated $480,000 in value by providing a single source of truth for quality improvement discussions and process efficiencies
- Introduced a customer-facing Microsoft app, centralizing support request submissions for global sales offices, market impact partners, and distribution channels, enhancing customer experience
- Managed and maintained organizational databases using SQL, ensuring data integrity, security, and optimal performance
- Led the transition of customer complaint data systems to Azure Synapse, optimizing data storage and enhancing analytical capabilities in collaboration with cross-functional data engineering teams and offshore software developers
- Drove an 85% reduction in Support Request backlog at a key North American facility (Stafford, TX) through strategic leadership and collaboration with the site quality team
- Created significant value by shifting Rapid Response administrative work to an offshore team in Manila, saving at least 16 hours globally and enabling further process improvements at manufacturing locations
- Facilitated the consolidation of customer complaint process on manufacturing locations for Spence, Kunkle, and Cash brands, improving response times by 30-70% through collaboration with cross-functional sales and operations teams
- Led the global customer complaint process across 11 sites in North America, Europe, and Asia Pacific, ensuring consistent and effective resolution
- Enhanced team performance by leading a team of 3 offshore global quality engineers, managing 80% of SR global volume and improving process performance and efficiency
- Pressure Management Group
Senior Quality Engineer/Support Request Champion
Emerson Automation Solutions
Stafford, TX
07.2019 - 12.2021
- Company Overview: Pressure Management Group
- Championed the implementation of the Rapid Response process for managing customer issues in Stafford, driving enhanced ownership and structure
- This initiative led to faster resolution times, comprehensive root cause analysis, and effective corrective actions
- Achieved a 16-day improvement in response time for support requests since FY 2018, significantly boosting customer satisfaction and operational efficiency
- Directed the management of technical support requests from customers, addressing complex issues such as field failures, product problems, delivery challenges, and order entry discrepancies
- Authored detailed technical investigation reports, providing root cause analysis and corrective actions to customers
- Oversaw the review and processing of warranty requests, including returns, credits, replacements, and service repairs
- Led cross-functional collaboration to conduct thorough investigations and implement corrective actions
- Monitored and communicated quality metrics to senior leadership, ensuring alignment with corporate goals and continuous improvement
- Pressure Management Group
Senior Quality Engineer
Cameron, a Schlumberger company
Katy, TX
02.2019 - 07.2019
- Spearheaded API 16A audits, delivering comprehensive responses to all findings with thorough root cause analysis and corrective actions, resulting in successful acceptance by the auditing body and renewal of certification
- Oversaw calibration lab operations ensuring timely scheduling and execution of onsite and external calibrations
- Led quality improvement projects aimed at reducing the cost of quality, enhancing overall efficiency and effectiveness
Senior Quality Engineer
Emerson Automation Solutions
Houston, Texas
04.2013 - 06.2018
- Company Overview: Flow Measurement & Control Group
- Led the strategic transition of the quality management system from web-based application to Oracle-based quality plans, aligning with global business system standardization and improving process efficiency
- Spearheaded the validation of product line transfer and the standardization of Quality Systems across global sites in Mexico and Romania, ensuring seamless integration and operational consistency
- Eradicated incoming material inspection delays by leading initiatives to address inspection errors and implement systematic inventory monitoring, enhancing overall efficiency
- Drove an 80% reduction in supplier-related Cost of Quality through strategic continuous improvement projects and collaboration with cross-functional teams and casting suppliers
- Engineered a comprehensive workflow system for managing non-conforming materials, corrective action requests, customer complaints, and returns within the Oracle business system, significantly improving operational effectiveness
- Flow Measurement & Control Group
- Lead cross-functional MRB meetings to address material and product non-conformances and implement corrective and preventive actions
- Resolve customer complaints by conducting root cause analysis and implementing CAPA
- Manage quality assurance metrics and lead continuous improvement initiatives to meet quality and production goals
- Oversee supplier quality management, including supplier qualification, performance monitoring, and corrective actions
Education
Bachelor of Science - Chemical Engineering
University of The Philippines
04-2002
Skills
- Microsoft Power BI
- Microsoft Power Platform
- Microsoft Azure
- SAP
- Oracle ERP
- MS Office Suite
- Customer relationship management (CRM)
- Data-Driven Process Improvement
- Continuous Improvement
- Quality Management
- Lean Manufacturing
- Customer Quality Experience
- Supplier Development
- Team Leadership
- Analytical Problem Solving
- Effective Communication
- Interpersonal Skills
- Project management
- Cross-functional teamwork
- Complex Problem-solving
- Rapid Response Coordination
- Brand management
Skills And Trainings
- Microsoft Power BI Data Analyst Training PL-300
- Microsoft Power Platform Fundamentals PL-900
- Microsoft Develop Reports with Power BI DP-605
- Microsoft Azure Fundamentals DP-900
- Experienced in SAP and Oracle ERP business systems
- Experienced in Quality Management and Continuous Improvement using Lean and Six Sigma manufacturing principles.
- Strong background in exceeding Customer Quality Experience and Quality Complaint resolution
- Experienced in Supplier Development and aligning suppliers to support manufacturing operation goals
- Experienced in using Six Sigma QC Tools such as Statistical Process Control, Control Charts, Process Capability for Continuous Process Improvement.
- American Society for Quality (ASQ) Member
- Equipped with leadership and mentoring skills in managing continuous improvement projects.
- Possesses a proactive and business leader-oriented disposition to support a competitive team
- Excellent problem solving, communications and interpersonal skills to successfully support cross-functional teams.
- Proficient in MS Office Suite
- Certified Quality Auditor Training Level III, American Society of Quality (ASQ)
- Trained on Implementing and Auditing an ISO 9001:2015 Quality Management System (ASQ)
Affiliations
Women's Impact Network
Asia Pacific Islander Alliance
Timeline
Global Manager of Rapid Response
Emerson Automation Solutions
07.2019 - Current
Senior Quality Engineer/Support Request Champion
Emerson Automation Solutions
07.2019 - 12.2021
Senior Quality Engineer
Cameron, a Schlumberger company
02.2019 - 07.2019
Senior Quality Engineer
Emerson Automation Solutions
04.2013 - 06.2018
Bachelor of Science - Chemical Engineering
University of The Philippines
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