Shielah Margullo
Los Angeles,CA
Overview
24
24
years of professional experience
Work History
Nursing Assistant
FMC Agency
Montebello, CA
12.2020 - 12.2021
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
Cashier
Three Twins Ice Cream
San Francisco, CA
12.2018 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Nursing Assistant
Love And Care Agency
Northridge, CA
09.2023 - Current
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
Nursing Assistant
Rejoice Agency
San Gabriel, CA
12.2021 - 09.2023
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
Food and Beverage Associate
Madarin Hotel
Makati Philippines
04.2000 - 04.2021
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
Delta Airline Lounge Supervisor
Compass
San Francisco, CA
09.2018 - 12.2020
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Streamlined lounge operations for increased efficiency through effective staff scheduling and resource allocation.
- Maintained a welcoming and comfortable atmosphere by overseeing cleanliness and maintenance of the lounge area.
- Increased revenue with innovative promotional events and high-quality offerings tailored to guest preferences.
- Collaborated with kitchen staff to ensure seamless food and beverage service during peak hours.
- Improved employee retention, implementing comprehensive training programs for new hires and ongoing professional development opportunities for existing staff.
- Ensured compliance with all relevant health, safety, and licensing regulations by conducting regular audits and maintaining accurate records.
United Airlines Supervisor
Sodexo
San Francisco, CA
08.2017 - 09.2018
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Retail Sales Associate
Hudson
San Francisco, CA
08.2016 - 08.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Cashier
Dollar Tree
South San Francisco, CA
08.2015 - 08.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Nurse
King Fahad Armed Forces Hospital
Kingdom Of Saudi Arabia
03.2010 - 03.2014
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Staff Registered Nurse, NICU
Calamba Doctors Hospital
Calamba Laguna Philippines
07.2006 - 03.2010
- Improved patient outcomes by implementing evidence-based nursing practices and providing individualized care.
- Enhanced patient safety by conducting thorough assessments, identifying potential risks, and addressing concerns promptly.
- Contributed to a reduction in hospital-acquired infections through strict adherence to infection control protocols and proper hand hygiene.
- Promoted teamwork and collaboration with interdisciplinary teams for optimal patient care planning and implementation.
College Professor
Saint Francis College
Las Pinas Manila Philippines
06.2001 - 03.2003
- Enhanced student comprehension by incorporating real-world examples and case studies in lectures.
- Collaborated with colleagues to develop interdisciplinary courses, fostering a comprehensive learning experience for students.
- Published research articles and presented at conferences, elevating the institution''s academic reputation.
- Mentored junior faculty members, contributing to their professional development and success within the department.
- Established strong rapport with students through open communication and availability during office hours, fostering positive relationships for academic support.
- Developed innovative teaching methods to accommodate diverse learning styles, resulting in increased student engagement and understanding.
Education
MBA - Business Administration And Management
Bachelor of Science - Nursing
04.2006
Bachelor of Arts - Hotel And Restaurant Management
04.2000
Timeline
Nursing Assistant - Love And Care Agency
09.2023 - Current
Nursing Assistant - Rejoice Agency
12.2021 - 09.2023
Nursing Assistant - FMC Agency
12.2020 - 12.2021
Cashier - Three Twins Ice Cream
12.2018 - 12.2021
Delta Airline Lounge Supervisor - Compass
09.2018 - 12.2020
United Airlines Supervisor - Sodexo
08.2017 - 09.2018
Retail Sales Associate - Hudson
08.2016 - 08.2017
Cashier - Dollar Tree
08.2015 - 08.2016
Nurse - King Fahad Armed Forces Hospital
03.2010 - 03.2014
Staff Registered Nurse, NICU - Calamba Doctors Hospital
07.2006 - 03.2010
College Professor - Saint Francis College
06.2001 - 03.2003
Food and Beverage Associate - Madarin Hotel
04.2000 - 04.2021
Saint Francis College - MBA, Business Administration And Management
Calamba Doctor College - Bachelor of Science, Nursing
De La Salle University - Bachelor of Arts, Hotel And Restaurant Management