Shiela Marie Ralls
Freer,Texas
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nurse Aide in Training
Retama Manor Nursing Home
02.2022 - 10.2022
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
- Followed safe lifting techniques and individual resident lifting instructions.
Customer Service Representative
Concentrix
02.2016 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Technical Support Representative
24/7 Phils
10.2014 - 10.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Registered Nurse
Velez Hospital
03.2012 - 09.2012
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion and airway management.
- Managed care from admission to discharge.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Monitored patient reactions to drugs and carefully documented findings.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
Education
Associate of Science - Nursing
Coastal Bend College
Alice, Texas05.2024
Bachelor of Science - Nursing
Velez College
Cebu, Philippines03.2011
Skills
- Walking Assistance
- Observation Documentation
- Needs Determination
- Grooming and Bathing Assistance
- Vital Signs Collection
- Linen Replacements
- Electronic Recordkeeping
- Fluid Measurement
- Personal Hygiene Assistance
- Bedsore Prevention
- Taking Vital Signs
- Caregiver Relations
Certification
- CNA - Certified Nurse Assistant
Timeline
Nurse Aide in Training
Retama Manor Nursing Home
02.2022 - 10.2022
Customer Service Representative
Concentrix
02.2016 - 09.2021
Technical Support Representative
24/7 Phils
10.2014 - 10.2015
Registered Nurse
Velez Hospital
03.2012 - 09.2012
Associate of Science - Nursing
Coastal Bend College
Bachelor of Science - Nursing
Velez College
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