Shiemene Torres-Rivera
Wilmington
Summary
Experienced and dedicated registered medical assistant seeking a position in the healthcare industry. Demonstrated track record of utilizing strong administrative and clinical abilities to effectively assist individuals with their healthcare needs. Fluent in Spanish, enabling seamless communication with diverse patient populations. Known for quickly grasping new concepts, thriving under pressure, and effectively conveying ideas. Exhibits exceptional sensitivity, maturity, and flexibility when faced with challenging situations. Proficient in handling authorization and referral processes for insurances through online or phone requests.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant (RMA)
GoHealth Urgent Care
02.2023 - 04.2025
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Measured patient spirometry.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
Medical Assistant
Complete Family Care
10.2021 - 09.2023
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
First State Medical
02.2011 - 09.2023
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Education
Professional Medical Assistant -
HARRIS SCHOOL OF BUSINESS
Wilmington, DE10.2012
Skills
- Medical terminology
- Immunization administration
- HIPAA compliance
- Laboratory specimen collection
- Clinical documentation
- Patient scheduling
- Preventive healthcare measures
- Patient assessments
- Inventory management
- Wound care assistance
- Insurance verification
- Medical equipment operation
Courses Skills
- Medical Law Ethics
- Anatomy & Physiology
- Pharmacology
- Phlebotomy
- Clinical/Office Procedures
- CPOE Certificate of Basic CPOE Proficiency
- Medical Records Management
- Medical Terminology
- Medication Administration
- Injections
- Vital Signs
- CPR/BSL
- EKG's
- Medical Office Management
- Insurance, Billing, & Coding
Certification
- RMA - Registered Medical Assistant
Languages
Spanish
Full Professional
Timeline
Registered Medical Assistant (RMA)
GoHealth Urgent Care
02.2023 - 04.2025
Medical Assistant
Complete Family Care
10.2021 - 09.2023
Medical Assistant
First State Medical
02.2011 - 09.2023
Professional Medical Assistant -
HARRIS SCHOOL OF BUSINESS
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