Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shierly Phinzee

Miami,FL

Summary

Hardworking Environmental Services Housekeeper with background in medical housekeeping services and strong work ethic. Managed housekeeping team in large hospital complex for 8 years. Excellent communications skills and high cleanliness standards leading to outstanding results. Organized Housekeeper with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Motivated Housekeeper with 8 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. Dedicated Environmental Housekeeper with extensive knowledge of hospital cleaning practices. Skillful in cleaning hazardous waste and biohazard sites along with standard facility areas. Hardworking individual possessing strong attention to detail and exceptional team-building skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Environmental Services Housekeeper

GCA Services
Miami , FL
2013.06 - Current
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote asanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote a clean, sanitary environment and reduce odors and debris.
  • Utilized chemicals and cleaning equipment to meet thefacility's predetermined sanitation and cleanliness quality standards.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.

Short Order Cook

Sylvester Comprehensive Cancer Center
Miami , FL
2005.08 - 2013.06
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Prepared food items according to therecipe to drive quality and consistency.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Kept kitchen up to code for health and safety inspections.
  • Interacted with customers to address kitchen-related complaints and praise.
  • Prepared meals with special accommodations for those with allergies.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Served over 100 customers daily.

Airline Food Prep

LSG Sky Chefs
Miami , FL
1993.06 - 2005.06
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Organized and re-stocked various stations and self-service items.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Packaged and stored food products following proper handling and preservation methods.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Clean over 50 rooms nightly
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Carried out day-to-day duties accurately and efficiently
  • Participated in team-building activities to enhance working relationships
  • Worked flexible hours across night, weekend and holiday shifts
  • Worked with customers to understand needs and provide excellent service
  • Improved operations through consistent hard work and dedication
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Received and processed stock into inventory management system

Education

High School Diploma -

Miami Jackson Senior High School
Miami, FL
06.1981

Skills

  • Guest Service and Support
  • Inventory Restocking
  • Hospitality Environments
  • COVID-19 Safety Procedures
  • OSHA Standards
  • Hospital Standards
  • Safe Chemical Handling
  • Room Sanitization
  • Equipment Disinfection
  • Workflow Efficiency
  • Detail Orientation
  • Infection Control Policies
  • Germicide Application

Timeline

Environmental Services Housekeeper

GCA Services
2013.06 - Current

Short Order Cook

Sylvester Comprehensive Cancer Center
2005.08 - 2013.06

Airline Food Prep

LSG Sky Chefs
1993.06 - 2005.06

High School Diploma -

Miami Jackson Senior High School
Shierly Phinzee