Shiervan Ursin
Tyler
Summary
Results-oriented Food Service Manager with over 8 years of experience in high-volume restaurant operations. Proven track record in optimizing staff performance, reducing operational costs by 12%, and maintaining 100% compliance with health and safety regulations. Adept at fostering positive vendor relationships and delivering exceptional guest experiences in Higher Education. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Food Service Self-Operated Operations
Paul Quinn College
09.2023 - 10.2025
- Directed daily operations across multiple facilities, ensuring safe, sanitary, and timely service delivery.
- Developed and implemented strategic plans aligned with organizational objectives, including service innovations and facility enhancements.
- Managed financial operations, including budgeting, cost control, and financial analysis, to meet budgetary targets.
- Led human resources efforts, encompassing recruitment, training, and performance management of staff, fostering a professional workplace.
- Ensured compliance with federal, state, and local regulations, and maintained emergency preparedness protocols.
- Collaborated with stakeholders to enhance service quality and satisfaction, utilizing continuous feedback mechanisms.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Food Service Director
Aladdin Food Service
05.2020 - 08.2023
- Manage operational functions for a $2.8M account, encompassing budgeting, staffing, procurement, compliance, and quality control.
- Streamline operations to achieve a 15% reduction in operating costs while maintaining service excellence.
- Lead a team of over 60 members, enhancing performance and retention through leadership training.
- Implement KPI-based systems to improve accountability and efficiency, resulting in a 20% increase in customer satisfaction.
- Developed strategies to improve food service levels for busy facility handling 2,025 meals each day.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Built relationships with customers and community to establish long-term business growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Interim Food Service Director
Aladdin Food Service
08.2019 - 04.2020
- Managed transitional operations across multiple accounts, ensuring continuity during leadership changes.
- Improved workflow productivity by 10% in the first quarter through process analysis and the implementation of corrective strategies.
- Trained and mentored supervisors and front-line staff, focusing on safety compliance, service standards, and process documentation.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Worked with qualified chef to diversify menu with new offerings.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Assistant Food Service Director
Curtmont Food Services
04.2018 - 05.2019
- Managed operations across three facilities, overseeing 45–60 employees in production, scheduling, and service delivery.
- Coordinated procurement and inventory management to maintain optimal stock levels within strict budgetary constraints.
- Implemented standardized procedures that improved service efficiency and reduced waste by 18%.
- Collaborated on menu planning and budgeting to ensure profitability and compliance.
- Developed unique events and special promotions to drive sales.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Director of Catering
Curtmont Food Services
11.2016 - 03.2018
- Managed event operations, logistics, and client relations with budgets exceeding $500K annually, directing cross-functional teams for large-scale corporate and campus events to ensure flawless execution and strong customer satisfaction.
- Enhanced client retention by 25% through strengthened relationships, consistent quality, and reliable service, while introducing operational frameworks that improved cost transparency and project turnaround times.
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Master of Business Administration - Business Administration
Jarvis Christian University
Hawkins, TX10.2024
Bachelor of Science - Criminal Justice
Jarvis Christian College
Hawkins, TX05.2017
Skills
- Expense management
- Food safety standards implementation
- Employee shift coordination
- Catering operations management
- Diverse menu creation
- Employee oversight
- Nutritional expertise
- Stock management
- Team development
- Organizational strategy development
- Regulatory sanitation adherence
- Procurement management
Certification
- ServSafe Certification
- Business Ethics and Integrity
- Cybersecurity Awareness
- Preventing Discrimination & Harassment (US Managers)
Timeline
Director of Food Service Self-Operated Operations
Paul Quinn College
09.2023 - 10.2025
Food Service Director
Aladdin Food Service
05.2020 - 08.2023
Interim Food Service Director
Aladdin Food Service
08.2019 - 04.2020
Assistant Food Service Director
Curtmont Food Services
04.2018 - 05.2019
Director of Catering
Curtmont Food Services
11.2016 - 03.2018
Bachelor of Science - Criminal Justice
Jarvis Christian College
Master of Business Administration - Business Administration
Jarvis Christian University