Shier Veronica Lora

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted with customer requests and answered questions to improve satisfaction.
• Recognized customer needs through attentive listening and observation.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Completed day-to-day duties accurately and efficiently.

• Executed bank payments and vendor reconciliations to maintain accurate financial records
• Invoice Verification
• Invoice posting in SAP
• Vendor communications for payment-related concerns
• Processed employee reimbursement requests to facilitate prompt reimbursements
• Managed medical billing processes to ensure timely and accurate billing
• Administered cash advance requests

- ME22N Change Purchase Order

- MIRO Enter Incoming invoice

- ME23N Display Purchase Order

- ZPH_REIAPP Reimbursement

- MIR7 Park Invoice

• Monitored fund returns and recommended account adjustments to optimize financial accuracy.
• Executed reversals of deferred input VAT to ensure compliance with tax regulations.
• Utilized computer programs for reporting and tracking transactions, enhancing visibility and accountability.
• Encoded transfer costs into the accounting system, ensuring accurate financial tracking and reporting.
• Processed prepayments for Shell and delivery charges, including sea and land, ensuring accurate documentation.
• Provide service excellence through courteous, informed, accessible, and professional engagement.
• Answer the Region's inquiries and concerns.
• Dingtalk Approval (Third-party trucks and Shell fleet card adjustment Request (gas and fuel)))

• Compiles and sorts documents such as invoices, work orders, checks, vouchers. reimbursement (Managed claims processing and documentation), Deferred Input Vat, Reversal of Rentals OR.
• Verifies and posts details of business transactions, such as funds received and disbursed; total accounts to ledgers or computer spreadsheets and databases.
• Investigated vendor and purchasing agent payment issues, facilitating timely resolution and maintaining good vendor relationships.
• Assisted in training and supervising clerical personnel, enhancing team capabilities and ensuring adherence to financial protocols.
• Conducted periodic inventory of office equipment and supplies; generated purchase orders for new equipment.