Summary
Overview
Work History
Education
Skills
Schoolattended
Trainingattendedandcertification
Personal Information
Timeline
Generic

SHIERYL MANZANO ESPIRITU

Liberty Hill,USA

Summary

Accomplished logistics and supply chain professional with a proven track record at SunPower Philippines Regional Operations Headquarters, excelling in optimizing operational efficiencies and spearheading continuous improvement projects. Skilled in Oracle and project management, adept at driving significant cost reductions and enhancing customer satisfaction through strategic planning and effective problem-solving.

Overview

26
26
years of professional experience

Work History

Senior Logistics Manager

SunPower
Austin, Texas
01.2023 - 11.2024
  • Support development and execution of operational performance, financial goals, and growth plans with peers and directors
  • Ensure daily shipping activities are executed with accountability for performance shortfalls - develop corrective action plans when performance falls below target
  • Optimize short- and long-range freight and asset pools' objectives for the region and national execution
  • Build and improve relationships with suppliers of services - carriers, third party logistics companies, etc., to improve execution performance
  • Evaluate market conditions and anticipate changing trends within the U.S
  • Freight market affecting cost or performance
  • Negotiate with contract suppliers for warehouse supplies
  • Ensure low cost purchase and supply on-time delivery
  • Ensure efficiency and quality goals are attained at each delivery location through on-time delivery, damage free and complete orders
  • Participate with account management in development of strategic goals and key performance metrics to ensure process commonality and continuity across regions for individual customers/industries
  • Drive standardization across freight execution procedures
  • Participate through innovation on freight process enhancements through continuous improvement for higher quality and lower cost customer service
  • Create accrual for freight invoices
  • Monitor warehouse spending and rework process
  • On-board new carriers and initiate testing of EDI interfaces
  • Create Purchase requisition for warehouse and freight expenses
  • Level load orders in the distribution locations to meet customer requested date
  • Review incoming supply and transfer orders to gauge warehouse capacity
  • Collaborate with procurement, buyer and order fulfillment team to prioritize orders, know days of supply and inventory capacity
  • Monitor inventory depletion based on demand forecast and account supply forecast to calculate warehouse storage capacity
  • Drive success metrics for carriers to meet customer requirements
  • Create warehouse cost from demand forecast and inbound supply forecast
  • Troubleshoot EDI interfaces issues with respect to order management
  • Monitor inbound receipts and outbound planning
  • Validate invoices in TRAX and solve billing issues

Manager, Logistics and Inventory Control

SunPower Philippines Regional Operations Headquarters
Binan, Philippines
01.2022 - 12.2022
  • Manage the overall direction, development, and performance of Logistics and Inventory Control
  • Lead the team to provide the highest and best in class standards of customer service
  • Address and resolve customer and stakeholder complaints - Manage staffing levels and scheduling to optimize performance, including planning, assigning, and directing work
  • Set team performance standards and goals to meet SLAs and complete team member performance appraisals
  • Drive continuous improvement projects to improve the processes and productivity of the team
  • Ensure compliance with existing policies and procedures - Foster strong relationships with other key partners (DSR, Order Fulfillment, Procurement, Sales, and Finance)
  • Ensure appropriate prioritization of responsibilities and allocation of resources and communicate as appropriate to management
  • Consistently uphold and role model SPWR core values
  • Provide leadership and guidance to a high-performing team with an emphasis on staff and skills development
  • Create RCCA for mis-shipments and delivery issues
  • Drive attainment of on-time delivery and measure non-conformance to metrics
  • Reduce COPQ for handling products in the warehouse
  • Tracks warehouse operations, cost reduction programs and transportation planning

Inventory Control Team Leader

SunPower Philippines Regional Operations Headquarters
Binan, Philippines
06.2018 - 01.2022
  • Monitor and track performance adhesion to US-IM controls
  • Lead the Team in executing Physical and Cycle Counts across warehouses and coordinate with the support group for transaction completion, issue resolution and improvement execution
  • Assist in the reconciliation phase of every cycle count both for PPI and Regional warehouses
  • Summarize results of Inventory Count and cascade accordingly to affected groups and action owners
  • Update, create and review process documents in Share point
  • Implement new process based on business needs and requirements
  • Drive closure of inventory related issues and projects in adherence to Global Compliance, Internal and External Audit requirements
  • Attend to audits performed by internal and external auditors for PPI and Regional warehouses
  • Monitor Inventory Metrics and Performance of the team including cost reduction projects, process improvement and automation activities
  • Participate in testing of new warehouses and cycle count scheme
  • Coordinates Cycle Count Schedule with dealers and execution of count activities (ID, SPRI and NH Installers)
  • Resolve escalations from dealers on inventory variances and order resolution
  • Review and update inventory control parameters and assess coverage with Cost Accounting and Compliance Team
  • Assist in executing warehouse projects such as rework, inspection, re-labelling, retrofit, pallet customization and item master updating
  • Ensure that supply is available and aligned with Oracle system to meet customer demand and requirements
  • Review adjustments in Oracle and route approval to stakeholders and finance to proceed with system modifications

Order Fulfillment Team Lead

SunPower Philippines Regional Operations Headquarters
Binan, Philippines
01.2015 - 06.2018
  • Develop team's Service Level Agreement (SLA) and monitor progress
  • Responsible for managing team meetings and participating in operations leadership meetings
  • Draft and update work procedure and process flow charts
  • Supervise the team and respond to escalations on process issues
  • Communicates with other departments such as Sales Operation, Purchasing, Planning and Logistics in order to meet customer's requirements and needs
  • Lead the team in executing new processes
  • Coordinate activities by scheduling work assignments, setting priorities and directing the work of the Order Fulfillment Team
  • Direct supply planning to ensure on time availability of products to fill customer orders
  • Spearhead automation projects that will decrease workload and increase efficiency of the team
  • Coordinates production plan and capacity planning with factory, material forecast with demand planners and supply with purchasing team

Return Material Authorization (RMA) Team Lead/ Reverse Logistics

SunPower Philippines Regional Operations Headquarters
Binan, Philippines
05.2009 - 01.2015
  • Coordinate and manage RMA activities which include non-nettable inventory management, replacement delivery fulfillment for dealers, reverse logistics, warranty verification process and replaced unit retrieval
  • Maintain daily tracker of RMA activities and make sure SLAs are met
  • Communicate with internal departments such as supply chain, sales operations, product management, finance, technical support, quality and engineering and make sure RMA tasks are completed
  • Monitor and achieve internal and external service level agreements
  • Maintain production SKUs for repair configuration stations
  • Produce daily, weekly and monthly reports from various tools such as Oracle, CATSWEB and Salesforce
  • Coordinate re-work orders and urgent sales orders through repair teams
  • Monitor swap stock levels and order parts for RMA activities
  • Lead repair, rework and testing projects
  • Evaluate and approve refurbishment process
  • Maintain internal RMA data base and customer data bases
  • Maintain process documentation and verify them monthly and modify or create existing or new documents and processes
  • Create presentations for customers and as needed for internal use as well
  • Review current processes and implement new processes, automation and testing based on company's needs
  • Manage escalations and ensure that complaints are being resolved within the given resolution time

Partner Support Representative

SunPower Philippines Regional Operations Headquarters
Binan, Philippines
05.2007 - 05.2009
  • Own all ordering communications with dealers in North America territory
  • Receive and qualify Purchase Order and countercheck booking and invoicing in Oracle
  • Responsible for the study, evaluation and training of new EDI system for transmission of data from Oracle to 3PL
  • Analyze and generate sales report of all territories for the Regional Sales Manager covering North America (Atlantic, West and East Coast)
  • Monitor RMA and ageing cases
  • Save documents needed for SOX audit
  • Create non-conformance and RMA cases in Salesforce
  • Coordinate with customers in resolving order issues, supply issues and product quality issues

Production, Planning and Inventory Control Supervisor

Calamba Steel Center
Calamba City
09.1999 - 04.2007
  • Company Overview: previously Jacinto Steel Corporation
  • Provides immediate feedback to Sales Department and/or Production should capacity fall below the customers' requirement
  • Prepares production schedule for the following: Master plan for the year based on budget figure, Master plan for the month based on monthly target (MMF) and Weekly updated production plan based on sales and customer requested date
  • Prepares Capacity analysis on a yearly and monthly basis
  • Ensures that Procedures, Guidelines, Forms and other Quality Records are updated and filed
  • Ensure immediate processing of Internal Orders (I.O.) received from Sales
  • Maintain raw material inventory level and cycle counts to ensure accuracy of raw and finished goods
  • Monitor raw material inventory and initiates purchase requisition; taking into consideration reorders stock level
  • Manage supplier relationships to ensure on time delivery of key raw material components
  • Ensure compliance to government regulations, minimize ESH Management risks and control loss to the organization
  • Previously Jacinto Steel Corporation

IMPEX Coordinator

Calamba Steel Center
Calamba City
03.1999 - 09.1999
  • Company Overview: previously Jacinto Steel Corporation
  • Prepare and maintain the paperwork associated with the trading and shipment of goods
  • Create and obtain approval for orders, document cost data and invoices
  • Liaise with both staff and customers to coordinate the delivery of goods and ensure that all government and organizational policies are followed
  • Manage warehouse inventory levels to ensure that space is used effectively and efficiently
  • Compile carrier and route assignments, compute international fees for each shipment, and keep track of shipment payments and quotas
  • Monitor Purchase orders and the associated deliveries
  • Previously Jacinto Steel Corporation

Education

Bachelor of Science - Agribusiness Management

UNIVERSITY OF THE PHILIPPINES LOS BANOS
Los Baños, Laguna
01.1998

CANOSSA ACADEMY -

CANOSSA ACADEMY
Calamba City, Laguna
01.1994

CANOSSA ACADEMY -

CANOSSA ACADEMY
Calamba City, Laguna
01.1990

Skills

  • Salesforce
  • Oracle
  • Discoverer tools
  • E2PR
  • Qliksense
  • Fusion
  • SAP
  • Microsoft tools
  • TRAX
  • Value Stream Mapping
  • Kaizen Tools
  • Planning
  • Forecasting
  • Project Management
  • Data Analysis
  • Reverse Logistics
  • Problem Solving Tools
  • Inventory reconciliation
  • Capacity Planning
  • Order Management
  • Freight Analysis

Schoolattended

UNIVERSITY OF THE PHILIPPINES LOS BANOS, 1994-1998, Pedro R. Sandoval Ave, Los Baños, Laguna, Bachelor of Science in Agribusiness Management, CANOSSA ACADEMY, 1990-1994, Lakeview Subd., Brgy. Halang, Calamba City, Laguna, 4027, CANOSSA ACADEMY, 1984-1990, Lakeview Subd., Brgy. Halang, Calamba City, Laguna, 4027

Trainingattendedandcertification

  • Lean Management
  • Six Sigma Green belt
  • Certified Six Sigma Yellow belt
  • Problem Solving Tools
  • ISO 9001
  • ISO 14001-Environmental Management
  • Influential Leadership
  • Essentials of Leadership
  • Project Management
  • 7 Waves of Success
  • Service Excellence
  • Effective Communication
  • Global 8D
  • Advanced Excel
  • Office Kaizen
  • Photovoltaic Module Manufacturing
  • Residential and Commercial PV module installation
  • Statistical Tool
  • Case Management
  • Order fulfilment
  • Who Moved my Cheese
  • Active Listening
  • Online Ordering Interphase
  • Value Stream Mapping
  • Why-Why Analysis
  • FMEA
  • ASCM- Foundations of Distribution and Supply Chain

Personal Information

  • Age: 47
  • Date of Birth: 01/30/77
  • Marital Status: Married
  • Religion: Roman Catholic

Timeline

Senior Logistics Manager

SunPower
01.2023 - 11.2024

Manager, Logistics and Inventory Control

SunPower Philippines Regional Operations Headquarters
01.2022 - 12.2022

Inventory Control Team Leader

SunPower Philippines Regional Operations Headquarters
06.2018 - 01.2022

Order Fulfillment Team Lead

SunPower Philippines Regional Operations Headquarters
01.2015 - 06.2018

Return Material Authorization (RMA) Team Lead/ Reverse Logistics

SunPower Philippines Regional Operations Headquarters
05.2009 - 01.2015

Partner Support Representative

SunPower Philippines Regional Operations Headquarters
05.2007 - 05.2009

Production, Planning and Inventory Control Supervisor

Calamba Steel Center
09.1999 - 04.2007

IMPEX Coordinator

Calamba Steel Center
03.1999 - 09.1999

Bachelor of Science - Agribusiness Management

UNIVERSITY OF THE PHILIPPINES LOS BANOS

CANOSSA ACADEMY -

CANOSSA ACADEMY

CANOSSA ACADEMY -

CANOSSA ACADEMY

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SHIERYL MANZANO ESPIRITU