Shifa Dhuka
Houston,Texas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
TELUS International
02.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Management Studies -
Nirmala Memorial Foundation College of Commerce And Science
08.2022
High School Diploma -
Nirmala Memorial Foundation College of Commerce And Science
01.2019
Skills
- Call Management
- Scheduling
- Data Collection
- Product Knowledge
- Paperwork Processing
- Complaint Resolution
- Customer Relations
- Computer Proficiency
- Problem Resolution
- Complaint Handling
- Appointment Scheduling
Availability
Full time
References
Available upon request
Timeline
Customer Service Representative
TELUS International
02.2022 - 04.2023
Bachelor of Management Studies -
Nirmala Memorial Foundation College of Commerce And Science
High School Diploma -
Nirmala Memorial Foundation College of Commerce And Science
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