SHIFA MURSHIDA MISKIN
ZENELDINES IGA
Hamilton,QLD
5
Languages
11
years of professional experience
Results-driven Customer Service and Operations Specialist with over 6 years of experience in airline operations, luxury hospitality sales, and retail. Proven expertise in managing client interactions, enhancing sales conversions, and executing event operations. Skilled in client relationship management and CRM navigation, aiming to leverage international event sales and local customer service experience in an Event Operations role.
Work History
Retail Assistant (Casual)
10 Months- Deliver high-quality guest services in a fast-paced retail environment, ensuring optimal customer satisfaction and repeat business.
- Balanced daily registers, tracked stock, and managed point-of-sale workflows to ensure accuracy.
- Resolved inventory and client inquiries efficiently while fostering a welcoming and professional store environment.
Sales Support Associate – Events (Pre-Opening & Post-Opening Team)
1 Year 4 Months- Handpicked for the pre-opening team of a US $1.2B integrated resort to establish foundational sales operations and floor delivery frameworks.
- Maintained data integrity within Salesforce and OPERA CRMs, ensuring accurate pipeline forecasting and logistics planning.
- Coordinated workflows among culinary, banquet, and finance teams, executing seamless client events.
- Recognized by executive leadership for outstanding performance, receiving written letters of recommendation from the Head of the Commercial Department and the Director of Event Sales.
Senior Customer Services Agent – Hamad International Airport
5 Years 10 Months- Managed crisis situations to ensure effective resolution and customer satisfaction, premium ground handling, departure control, and high-volume guest facilitation.
- Facilitated customer check-in processes to enhance passenger flow and satisfaction.
- Assisted in resolving customer inquiries and complaints, ensuring positive travel experiences.
- Coordinated flight information updates across various communication channels for accuracy.
Human Resources Executive
1 Year 1 Month- Directed full-cycle HR operations, enhancing recruitment and onboarding processes while ensuring accurate payroll processing.
- Streamlined expatriate logistics by managing complex visa applications and coordinating accommodation in line with corporate policies.
- Analyzed employee data to enhance recruitment strategies and improve talent acquisition processes.
- Developed and implemented training programs to increase staff competency and engagement levels.
- Coordinated performance review processes, ensuring consistency and fairness across departments.
Human Resources Executive
11 Months- Coordinated personnel workflows, focusing on appraisals, grievance handling, and workforce scaling.
- Analyzed employee data to identify trends and inform strategic HR decisions.
- Developed and implemented new onboarding processes to enhance employee integration.
- Conducted training sessions on HR policies, fostering compliance and awareness among staff.
HR Assistant & Front Office Coordinator
3 Months- Coordinated recruitment pipeline by screening resumes, scheduling interviews, and managing personnel files.
- Managed employee onboarding processes, ensuring compliance with company policies and regulations.
- Facilitated training sessions to enhance staff knowledge on HR policies and procedures.
- Streamlined recruitment processes by utilizing applicant tracking systems for efficient candidate management.
Education
Graduate Certificate - HR Management
Certificate & Foundation - HR Management
Certificate - Business English
Certificate - Computer Literacy
Skills
Customer service
Customer support
Customer assistance
Service coordination
Inventory management
Customer engagement
Empathy
LANGUAGES
English (Fluent)
Hindi (Fluent)
Tamil (Fluent)
Malay (Fluent)
Sinhala (Fluent)
Timeline
Retail Assistant (Casual)
ZENELDINES IGA
10.2025 - CurrentRead More
Sales Support Associate – Events (Pre-Opening & Post-Opening Team)
CINNAMON LIFE – City of Dreams
04.2024 - 08.2025Read More
Senior Customer Services Agent – Hamad International Airport
QATAR AIRWAYS
06.2018 - 04.2024Read More
Human Resources Executive
VILUXUR TOURISM GROUP
10.2016 - 11.2017Read More
Human Resources Executive
SBT LANKA PRIVATE LIMITED
10.2015 - 09.2016Read More
HR Assistant & Front Office Coordinator
COTTON COLLECTION PRIVATE LIMITED
03.2015 - 06.2015Read More
Technical Engineering College
Certificate from Computer Literacy
Read More
University of Colombo
Certificate from Business English
Read More
CIPM
Certificate & Foundation from HR Management
Read More
CIPM
Graduate Certificate from HR Management
Read More