Shihab Elgrini

Work History

Office Manager

All Natural Health and Beauty

11.2021 - Current

Oversee the work of all office employees to ensure they work productively and meet deadlines and company standards
Counsel any employees struggling in their roles
Answer telephone calls and emails from customers and clients and direct them to relevant staff
Create an office budget and ensure all employees follow it
Monitor office supplies and order new stationery, furniture, appliances and electronics as required
Interview and train new office employees and organize their employment paperwork
Organize maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
Report office progress to senior management and work with them to improve office operations and procedures
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Improved team morale and cohesion with regular team-building activities and open communication channels.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Customer Service Call Center Representative

One Touch Direct

06.2021 - 08.2023

Enter and manage data accurately and efficiently
Answer phones promptly and professionally, addressing customer inquiries and concerns
Demonstrate extensive product knowledge to assist customers with their inquiries
Utilize strong time management skills to prioritize tasks effectively
Resolve customer issues promptly and to their satisfaction
Successfully juggle different tasks at once with strong multitasking abilities

Patient Care Technician

Tampa General Hospital

03.2011 - 06.2021

Provide exceptional patient care by monitoring their condition and addressing any concerns promptly
Maintain and operate various medical equipment to ensure accurate readings and measurements
Implement rigorous infection control protocols to prevent the spread of illnesses in the healthcare facility
Accurately chart vital signs and other relevant patient data for accurate record keeping
Collaborate effectively with nurses to coordinate patient care and ensure seamless transitions between medical teams
Assist patients with a wide range of activities to promote physical activity and social interaction

Acute Care Certified Nursing Assistant

Senior Helpers

12.2009 - 02.2011

Maintain strict adherence to proper patient hygiene practices to ensure optimal cleanliness and comfort
Implement effective fall prevention strategies to reduce the risk of accidents and injuries among patients
Deliver specialized restorative care techniques to support patients in their recovery process
Execute safe and efficient patient transfers using appropriate equipment

Customer Service Call Center Representative

Adecco/Liberty Mutual Insurance

05.2009 - 11.2009

Enter data accurately and efficiently into the system for record keeping purposes
Successfully upsell products to customers by highlighting features and benefits
Answer incoming calls promptly and professionally to assist customers with inquiries
Handle escalated calls with empathy and effectiveness to de-escalate situations
Resolve customer issues promptly and effectively to ensure customer satisfaction
Provide excellent service to customers by actively listening to their needs and offering solutions

Store Manager

Rainbow Corner Stores

06.1999 - 09.2009

Recruit, train, supervise and assess staff
Manage budget
Maintain statistical and financial records
Deal with customers’ queries and complaints
Oversee pricing and stock control
Maximize profitability
Set and meet sales target
Motivate staff to increase sales
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Completed routine store inventories.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Optimized store displays and appearance via strategic merchandising.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Managed store organization, maintenance, and purchasing functions.
Submitted orders for new inventory.
Collaborated with upper management to develop strategic plans for store growth and expansion.
Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Summary

Overview

Work History

Office Manager

Customer Service Call Center Representative

Patient Care Technician

Acute Care Certified Nursing Assistant

Customer Service Call Center Representative

Store Manager

Education

Certificate - Nursing Assistant

International Baccalaureate - Natural Sciences

Skills

Languages

Timeline

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