Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shihan Ahmed

Alexandria,VA

Summary

Compassionate and detail-oriented professional with extensive experience in healthcare and client support, including roles in mental health services and pharmacy settings. Skilled in case management, patient communication, and working collaboratively with healthcare professionals across various disciplines, with a strong commitment to advocating for vulnerable populations. Proven ability to manage complex cases, resolve issues, and provide emotional and practical support in diverse environments. Seeking to use my background in client support, patient advocacy, and team leadership to pursue a graduate degree in Social Work, where I can further develop my skills in direct practice and client advocacy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

CVS
07.2019 - Current
  • Efficiently processed daily prescriptions, ensuring timely production and accurate order fulfillment.
  • Managed drop-off stations, processed new patient information, and handled incoming electronic prescriptions from doctor's offices.
  • Worked with insurance companies to resolve prescription claims, ensuring proper coverage and reimbursement for patients.
  • Consulted with patients regarding medications, answering questions and ensuring safe medication use.
  • Trained new technicians and mentored existing staff on new tasks, delegating responsibilities based on skill and experience levels.
  • Developed weekly pharmacy schedules based on staff availability, ensuring optimal coverage for pharmacy operations.
  • Organized and monitored pharmacy inventory, maintaining stock levels and ensuring proper medication storage.
  • Licensed to administer vaccines.

Medication Management Assistant

Dr. Goldberg and Associates
01.2022 - 09.2024
  • Assisted clients in finding the right therapist or prescriber to meet their specific needs.
  • Managed appointment scheduling and facilitated communication between clients and clinicians, ensuring clients received necessary information between sessions.
  • Responded to daily inquiries via phone and email from clients about appointments, prescriptions, and clinician availability.
  • Coordinated schedules for over 50 clinicians and prescribers to ensure smooth operations across the practice.
  • Assisted clients with completing forms and paperwork for both personal and professional needs.
  • Acted as a point of contact with pharmacies to address and resolve prescription issues.
  • Handled prior authorization requests on behalf of prescribers for prescriptions. Keeping patients, prescribers, and pharmacies updated on approval statuses.
  • Organized and uploaded patient files, including bloodwork, to their respective charts for easy access and record-keeping.

Education

Bachelor of Science - Psychology: Concentration in Clinical Psychology

George Mason University
Fairfax, VA
05.2023

Skills

  • Client and case management
  • Time Management
  • Experienced in leadership positions
  • Problem solving skills
  • Communication Skills
  • Medical Terminology
  • Microsoft Office Experience

Certification

  • PTCB National Pharmacy License
  • Virginia Pharmacy Technician License
  • Immunization License
  • CPR License

Timeline

Medication Management Assistant

Dr. Goldberg and Associates
01.2022 - 09.2024

Lead Pharmacy Technician

CVS
07.2019 - Current

Bachelor of Science - Psychology: Concentration in Clinical Psychology

George Mason University

Similar Profiles

CREATE PROFILE