Shiho Lambert
Torrance,CA
Summary
Business Manager with 10 years of successfully growing international entrepreneurial business while servicing current and future accounts to improve performance. Reaches and exceeds sales and activity targets by actively presenting business value to stakeholders. Builds and maintains positive working relationships with customers and works to improve key business metrics.
Demonstrated adaptability and growth while accepting increasingly complex and demanding roles.
Overview
24
24
years of professional experience
Work History
International Business Manager
Dentrepreneur
Torrance, CA
06.2014 - 02.2022
- Drove business growth while managing international conference and trade show calendar focused on introducing proprietary tools and methods.
Business Development and Office Manager
IPI Of Torrance
Torrance, CA
06.2014 - 02.2020
- Built relationships with new and existing customers for dental surgery practice, focused on bringing customers from Japan.
- Negotiated professional service contracts, balancing firm financial goals and customer budgets.
- Produced and placed advertising for maximum traffic generation and to increase profitability.
- Resolved cross-cultural and language issues with Japanese client base.
Foreign Business Manager
IPI Of Torrance / Jason Yamada, DDS,MS.
Torrance, CA
01.2008 - 05.2014
- Explained surgery plans and managed customer expectations to promote understanding and acceptance of methods and timeframes for successful outcomes.
- Enrolled customers in treatment plans and negotiated payment schedules.
- Coordinated office support for foreign client base.
- Resolved disputes over billing and payment terms.
Office Administrative Assistant
IPI Of Torrance / Jason Yamada, DDS, MS.
Torrance, CA
04.2003 - 12.2007
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Provided translation support for Japanese clientele.
Education
Competency Certificate - English As Second Language
UC Irvine ESL
Irvine, CA06.1996
Associate of Arts - Broadcast Announcer And Emcee For TV, Radio, Event
TV Talent Center/Announcement School
Nagoya Japan03.1986
Skills
- Japanese and English Bi-lingual
- Administrative Management
- Customer Service Management
- Records and Inventory Tracking and Management
- Verbal and Written Communication
- Sales Promotion and advertising development
- Direct Sales
- Special Promotions Planning
Hobbies and Sojourn
Three years of occasional weekend work as food demonstrator at local Japanese supermarkets 2017-2020,
Moved to Tokyo, Japan to pursue training in performance arts, and took part-time work as guide for sight-disabled residents 2020-2022.
Timeline
International Business Manager
Dentrepreneur
06.2014 - 02.2022
Business Development and Office Manager
IPI Of Torrance
06.2014 - 02.2020
Foreign Business Manager
IPI Of Torrance / Jason Yamada, DDS,MS.
01.2008 - 05.2014
Office Administrative Assistant
IPI Of Torrance / Jason Yamada, DDS, MS.
04.2003 - 12.2007
Competency Certificate - English As Second Language
UC Irvine ESL
Associate of Arts - Broadcast Announcer And Emcee For TV, Radio, Event
TV Talent Center/Announcement School
Similar Profiles
Jonathan VelasquezJonathan Velasquez
Radio Frequency Technician at EravantRadio Frequency Technician at Eravant
Ashley LiangAshley Liang
Veterinary Assistant at ShotVetVeterinary Assistant at ShotVet
Juan CasasJuan Casas
Regional Property Supervisor at Mabry Property ManagementRegional Property Supervisor at Mabry Property Management
Haily Lewis-EastmanHaily Lewis-Eastman
Digital Marketing Manager at Marcus MedicalDigital Marketing Manager at Marcus Medical
Walid TurkiWalid Turki
International Business Manager at SynoxInternational Business Manager at Synox