Shihua Xiao
Jersey City,NJ
Overview
3
3
years of professional experience
Work History
Customer Service Officer
Bank of China (Hong Kong) Limited
12.2023 - 07.2024
- Assisted clients with account inquiries and transactions while maintaining compliance with internal controls
- Assessed client financial profiles and risk tolerance to support suitable banking and wealth management solutions
- Analyzed customer needs and transaction patterns to provide appropriate product recommendations
- Supported AML/KYC compliance by identifying potential risk indicators and ensuring proper documentation
International Trade & Operations Intern
Jiangmen Jinhe Hardware Products Co., Ltd.
03.2023 - 09.2023
- Responded to international client inquiries on Alibaba International platform, including drawing-based and custom product requests
- Calculated and organized quotations based on client specifications and factory cost information
- Assisted in setting up and operating Temu buyer accounts to support cross-border sourcing activities
- Prepared product photography, descriptions, pricing, and listings for cross-border e-commerce platforms
Part-time Assistant
China International Capital Corporation
09.2021 - 10.2021
- Assisted in preparing financial reports, enhancing accuracy through thorough data verification processes
- Collected and analyzed client data on organizational structure, product offerings, and revenue mix; built Excel-based analyses to assess trends in R&D investment and revenue composition
- Performed market and competitive analysis in the integrated circuit industry, evaluating industry trends, key competitors, valuation drivers, and the client's competitive positioning and risk profile to support advisory recommendations
Audit Intern
Guangdong Xinhaiqne Certified Public Accountants
07.2021 - 08.2021
- Assisted audit teams in executing audit procedures and gained hands-on exposure to audit methodologies, tools, and workflows
- Tested financial statement accounts including cash, fixed assets, and transactional balances using firm-specific audit software
- Prepared audit working papers and draft reports, documenting control deficiencies and operational issues to support regulatory and external compliance
Private Banking Intern
Bank of Communications, Shunde Branch
06.2021 - 07.2021
- Prepared internal Excel-based reports summarizing client activity and product performance to support monitoring and internal decision-making
- Supported a credit card marketing campaign by engaging potential clients, explaining product features, and matching credit card offerings to customer needs
- Gained exposure to private banking and wealth management operations through client interactions and on-the-job training
Education
Master of Science - Enterprise Risk Management
Columbia University
New York, USA12.2025
Bachelor of Arts - Economics, International Macro-finance
University of California, Davis
Davis, USA12.2022
Skills
- Risk & Finance: Enterprise Risk Management (ERM), Operational Risk Management, Risk Reporting, Internal Controls, AML/KYC
- Quantitative & Analytical: Financial Statement Analysis, Scenario Analysis & Stress Testing, VaR & Expected Shortfall (ES), Valuation Basics
- Data & Tools: Excel (financial modeling, pivot tables, VBA), Python (data analysis), PowerPoint
- Frameworks: COSO ERM, Three Lines of Defense, Basel III / FRTB, NIST CSF
- Languages: Mandarin Chinese (native), Cantonese (native), English (professional working proficiency)
Timeline
Customer Service Officer
Bank of China (Hong Kong) Limited
12.2023 - 07.2024
International Trade & Operations Intern
Jiangmen Jinhe Hardware Products Co., Ltd.
03.2023 - 09.2023
Part-time Assistant
China International Capital Corporation
09.2021 - 10.2021
Audit Intern
Guangdong Xinhaiqne Certified Public Accountants
07.2021 - 08.2021
Private Banking Intern
Bank of Communications, Shunde Branch
06.2021 - 07.2021
Master of Science - Enterprise Risk Management
Columbia University
Bachelor of Arts - Economics, International Macro-finance
University of California, Davis