Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Shijia Sullivan

Helena,MT

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

5
5
years of professional experience

Work History

Community Care Call Center MSA

Fort Harrison
05.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Answered over 40 calls per shift to meet fast-paced call center demands.

Patient Server Technician

St. Peter‘s Health
05.2021 - 06.2023
  • Collaborated with nursing staff to accommodate special dietary needs and preferences, promoting a positive patient experience.
  • Meticulously documented patient meal selections, allowing for accurate communication with kitchen staff and efficient order preparation.
  • Achieved high levels of patient satisfaction through excellent interpersonal skills and genuine care for their wellbeing.
  • Conducted regular inventory checks to maintain adequate supplies for uninterrupted service.
  • Ensured proper food handling techniques were consistently followed, minimizing the risk of contamination or spoilage.
  • Assisted in training new team members, sharing knowledge and expertise to ensure a smooth onboarding process.
  • Supported fellow team members during busy periods to ensure smooth operations and prevent delays in service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Assisted customers in selecting menu items, answering questions and providing general information.

Housekeeping Aide

Fort Harrison
08.2022 - 05.2023
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Transported soiled linens to laundry facilities.
  • Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
  • Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
  • Prepared rooms with top-notch standards every time.
  • Removed dirt, dust, grease and from surfaces using proper solutions.
  • Removed soiled sheets, washcloths and towels.
  • Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
  • Reported equipment malfunctions or breakdowns to your supervisor .
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Food Server

Touchmark
05.2020 - 05.2021
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to residence.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Assisted in training new servers, sharing best practices for excellent customer service.

Clerical Worker

Auto Concepts
02.2020 - 02.2021
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • scheduled appointments.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • payroll

Education

High School Diploma -

Jefferson High School
Boulder, MT
05.2022

Skills

  • Problem-solving skills
  • Customer Service
  • Verbal and written communication
  • Resolving issues
  • Time Management
  • Answering questions
  • Appointment Scheduling
  • Product Knowledge
  • Documentation And Reporting
  • Teamwork and Collaboration
  • Call Documentation
  • Multitasking

Additional Information

  • I did VA voices.
  • I have help medical record departing in renaming files and indexing For overtime.
  • I have helped community care scheduling team for overtime.
  • I have helped community care schedule team with record retrieval for overtime.

References

Amy Sullivan

406-459-0079

Amy.Sullivan3@va.gov


Shawn Boylan

406-465-2431

Shawn.Boylan@va.gov


Vanessa Brown

406-461-6598

Vanessa.brown4@va.gov

Timeline

Community Care Call Center MSA

Fort Harrison
05.2023 - Current

Housekeeping Aide

Fort Harrison
08.2022 - 05.2023

Patient Server Technician

St. Peter‘s Health
05.2021 - 06.2023

Food Server

Touchmark
05.2020 - 05.2021

Clerical Worker

Auto Concepts
02.2020 - 02.2021

High School Diploma -

Jefferson High School

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Shijia Sullivan