Shijuana Tillery
Summary
An energetic servant-leader who builds great working relationships. A professional with a robust background in Employee Engagement, Engaging Internal and external communication strategies, and one who presents advanced writing, strategic planning and corporate communications skills.
A problem solver, who possesses exceptional verbal, written, analytical, and interpersonal skills. A leader who adapts and functions well with all levels of leadership and committed to supporting company's initiatives and programs.
Overview
16
16
years of professional experience
Work History
Communications Specialist, Business Analyst
Optum Insight
10.2022 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
- Research and Create newsletters highlighting successes and pertinent company-related information.
- Manage internal communications for Employee Engagement
- Lead in Change Management-conducted focus groups, mentored managers and supervisors with support on employee engagement.
- Developed comprehensive communications strategies for company-wide launches, resulting in successful employee experience survey scores.
- Create, Collaborate, Deliver presentations to senior leadership on project updates
- Streamline and Manage document storage on Sharepoint to house important corporate communique.
- Designed visually engaging presentations to effectively convey complex information to diverse audiences.
- Improved employee morale by crafting engaging internal newsletters highlighting company successes and opportunities for recognition.
Sr. Billing Supervisor
Optum, United Health Group
04.2016 - 10.2022
- Motivate, Managed, Engaged, and Developed a team of 17 employees to reach regional and enterprise metrics
- Oversee staff handling Medicare/Medicaid/Managed Care products
- Review and oversee audits and correspond with compliance as applicable
- Initiated/Facilitated insightful team meetings, presentations, and trainings/refreshers
- Conducted monthly one on ones to discuss progress and discuss opportunities to further develop
- Coached and counseled staff – moving them toward excellence, empowerment, engagement - lead team to 2 consecutive wins, The Optum Performance System (TOPS) for Process Improvements
- Monitor processes, Review reports, Created multiple Job Aides/Training Materials/ Review SOPs with staff
- Effectively communicated with all levels of leadership, assuring proper flow of information - expressing the benefits of Employee Empowerment
Group Lead
Quest Diagnostics, Inc.
04.2011 - 04.2016
- Motivate, manage, oversee, team of 7 Customer Service Representatives to reach metrics
- Initiate/Facilitate team meetings, presentations, and trainings in classroom setting as well as one on one
- Develop strategic training techniques to ensure comprehension, improve performance, and engage staff
- Effectively communicate with all levels of leadership, assuring proper flow of information
- Monitor patient phones for quality assurance and processes that result from inbound calls (collections, updates, adjustments, PHI, etc.)
- Highlight issues to key stakeholders including management and develop recommendations for corrective action
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Handle escalated calls and grievances - provide insight and resolution for customers
Billing Coordinator
Quest Diagnostics, Inc.
04.2008 - 04.2011
- Trained/QC new hires in training room environment as well as one on one
- Focus Group Coordinator: Organized meetings/ team building to engage entire team – led team of four individuals
- Managed escalated and legal patient correspondence
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Claim resolution and tracking to ensure payment of claims in attempt to reduce/eradicate bad debt.
Education
BA Degree - Organizational Leadership
Eastern University
Wayne, PAAssociates Degree - Leadership
Harcum College
Bryn Mawr, PAYouth Ministry -
Church of God, Ministerial Studies
Carlisle, PADiploma -
Cardinal O'Hara High School
Springfield, PASkills
- Clear and Concise Written Communications
- Email Blasts
- Timely Deliverables/Task Prioritization
- Zealous in Employee Engagement
- Communicates with all Levels of Organization
- Works Well Independently and With Others
- Information gathering and analysis
- Crisis Management/Ability to Problem Solve
- Presentation Materials/Business Writing/Survey Creation
- Communication Strategy Development and Management
- Organizational Skills/Detail Oriented
- Supervision, Leadership, Team Development
Office
(484) 676-7404
Timeline
Communications Specialist, Business Analyst
Optum Insight
10.2022 - Current
Sr. Billing Supervisor
Optum, United Health Group
04.2016 - 10.2022
Group Lead
Quest Diagnostics, Inc.
04.2011 - 04.2016
Billing Coordinator
Quest Diagnostics, Inc.
04.2008 - 04.2011
BA Degree - Organizational Leadership
Eastern University
Associates Degree - Leadership
Harcum College
Youth Ministry -
Church of God, Ministerial Studies
Diploma -
Cardinal O'Hara High School
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