Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Work Preference
Timeline
Generic
Shijuanna Rainney

Shijuanna Rainney

Greenwood,MS

Summary

Proven leader with extensive experience at Walmart, adept in inventory management and team leadership. Excelled in enhancing customer satisfaction and operational efficiency, achieving a significant increase in sales revenue. Skilled in strategic thinking and problem-solving, fostering a culture of continuous improvement and collaboration.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

12
12
years of professional experience

Work History

Store Manager

Walmart
10.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.

Store Lead Manager

Walmart
10.2021 - 10.2022
  • Implemented effective inventory management practices, reducing store shrinkage and improving stock availability.
  • Analyzed sales trends to identify opportunities for growth and implemented strategies to capitalize on them.
  • Championed the adoption of new technology tools that streamlined store operations while enhancing the customer experience.
  • Developed and maintained strong vendor relationships, ensuring timely delivery of merchandise and favorable pricing terms.
  • Oversaw staff training programs to improve product knowledge, selling techniques, and customer service skills.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement or growth opportunities.
  • Boosted sales performance through targeted marketing initiatives and promotional events.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Coach

Walmart
08.2012 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

Associate of Arts - Accounting

East Mississippi Community College
Scooba, MS
12.2005

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Inventory Control
  • POS Systems
  • Recruitment and hiring
  • Team Building and Leadership
  • Team motivation
  • Operations Management
  • Strategic thinker

Accomplishments

  • Recruited four successful new managers within one year.
  • Supervised team of 260 staff members.
  • Uncovered and eliminated security issues, reducing shrinkage.
  • Reduced labor costs 13%
  • Spotlight Brand Ambassador
  • Rank #1 in Market and Region, #10 Nationally on social media platform performance

Affiliations

  • Greenwood Chamber of Commerce
  • Women In Leadership
  • Spotlight Brand Ambassador
  • My Local Social Champion

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsPaid time offTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing

Timeline

Store Manager

Walmart
10.2022 - Current

Store Lead Manager

Walmart
10.2021 - 10.2022

Coach

Walmart
08.2012 - 10.2021

Associate of Arts - Accounting

East Mississippi Community College

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Shijuanna Rainney