Shika Edwards
Charlotte,NC
Summary
Well-qualified financial systems leader with 5 plus years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
9
9
years of professional experience
Work History
Deduction Analyst
Treehouse Foods
01.2022 - Current
- Identified and resolved all types of deductions in timely and efficient manner using SAP.
- Investigated credit eligibility for deductions for shortages, pricing, freight charges, returns or destruction of product.
- Worked strategically with Customer Support, Sales Team, Brokers, and Managers to get approval to clear deductions.
- Prepared deduction repayment letters against invalid chargeback using excel template.
- Validated discounts, rebates, ads or other promotional elements and applied credit as needed.
- Allowed Sales analyst to access checks independently from remote sites, allowing for more efficient clearing of promotional deductions, also reduced workload on deduction analysis.
- Reconciled and investigated deductions taken by customers, clearing promos, defective allowances, new store allowances, and advertising allowances.
Collections Specialist
American Tire Distriubutors
11.2021 - 12.2022
- Managed inbound calls to queues, addressing order hold related or general credit/collections inquiries.
- Escalated inquiries related to payment arrangements outside of regular approved terms, conducted in-depth reconciliations, and reviewed credit limits. Escalated to Financial Services Representative (FSR) if necessary and available; if not available, obtained contact information and assured customers of receiving callback within 24 hours.
- Processed credit card payments via PCIPal.
- Facilitated warm transfers to specific FSRs or Managers as requested by customers.
- Handled order hold releases according to detailed guidelines provided in separate attachment.
- Escalated issues as required by guidelines or if top notes superseded standard procedures.
- Managed order hold release requests through SNOW system.
- Provided assistance with invoice copies, statement mailings, and other related inquiries.
- Updated customer contact information in Customer Management System (CMR) and Cforia.
Accounts Receivable Specialist/Fraud Specialist
Husqvarna Ltd
06.2019 - 09.2021
- Served as a crucial link between operational accounting and the sales department, ensuring seamless support for their daily functions.
- Processed and finalized General Ledger (GL) entries to rectify inaccuracies, maintaining the integrity of financial records.
- Requested Credit Memos for various adjustments, including shortages, price discrepancies, currency adjustments, allowances, freight, merchandise exchanges, returns, Defective in Field (DIF), damaged items credits, duplicate invoices, and missing shipments.
- Conducted thorough investigations into deductions from customer payments, providing essential backup documentation to resolve discrepancies such as Bill of Lading, Package Slips, or Proof of Deliveries.
- Successfully reduced aging monthly to meet departmental targets for reducing Accounts Receivable Daily Outstanding (DSO).
- Managed Visa and MasterCard disputes, initiating chargebacks for fraudulent activity and reviewing incoming cardholder correspondence to dispute charges and assign appropriate reason codes.
- Conducted detailed research to validate fraud claims, gathering necessary information to support investigations.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Accounts Payable and Receivable
Lat Purser & Associates
09.2017 - 06.2019
- Managed accounts payable and receivable functions for portfolio of real estate properties, ensuring accuracy and timeliness in all financial transactions.
- Processed invoices, rent payments, and other financial transactions promptly and accurately, utilizing accounting software such as Yardi or MRI.
- Reconciled vendor statements and resolved any discrepancies or outstanding issues in timely manner to maintain positive vendor relationships.
- Generated monthly financial reports detailing accounts payable and accounts receivable status, providing valuable insights to management for decision-making.
- Implemented efficient billing and collections processes, resulting in reduction in outstanding receivables and improved cash flow for organization.
- Collaborated with property managers and leasing teams to resolve tenant billing inquiries and disputes, ensuring timely resolution and customer satisfaction.
- Assisted in preparation of annual budgets and financial forecasts, providing valuable input on accounts payable and receivable projections.
- Conducted periodic audits of accounts payable and receivable records to ensure compliance with internal controls and accounting standards.
Accounts Payable Administrator
HEPACO
05.2015 - 09.2017
- Reviewing and verifying invoices and all check requests. Sort, code and match invoices and set them up for payment. Entering and uploading invoices into the system: Epicore, On Base, Microsoft Dynamics.
- Tracking expenses and processing expense reports. Preparing and processing electronic transfers and payments.
- Monitoring, tracking and reporting on department budget expenditures/revenues and post transactions to journals, ledgers and other records.
- Reconciling accounts payable transactions and produce monthly reports. Assisting with month end closing.
- Processed 50 to 70 check requests from vendors per day, with an error rate of less than 1%.
- Creating a new procedure for control and timely processing of payment. Formulating procedure for a systematic filing system, resolving vendor disputes, creating a cash report system for management .
- Work with vendors and review statement of accounts to research the reasoning of any open payables.
Education
A.A.S. - Medical Office Administration
Rowan Cabarrus Community College
Concord, NC01.2016
Skills
- Accounts Payable Processes & Billing
- Corporate Accounting & Bookkeeping
- GAAP Standards & Government Regulations
- Vendor Negotiations & Management
- ERP, EDI & Financial System Technologies
- Records Organization & Management
- Journal Entries & General Ledger
- Analytical Thinking
- Data Research and Validation
- Team Collaboration and Leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Deduction Analyst
Treehouse Foods
01.2022 - Current
Collections Specialist
American Tire Distriubutors
11.2021 - 12.2022
Accounts Receivable Specialist/Fraud Specialist
Husqvarna Ltd
06.2019 - 09.2021
Accounts Payable and Receivable
Lat Purser & Associates
09.2017 - 06.2019
Accounts Payable Administrator
HEPACO
05.2015 - 09.2017
A.A.S. - Medical Office Administration
Rowan Cabarrus Community College
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