Shikerria McGill
Laurel,MS
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Laurel Family Clinic
Laurel, MS
12.2021 - 12.2022
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- processed insurance claims and handled billing and coding for medical services
Tier 2 Customer Service Representative
Maximus Federal Services
Hattiesburg, MS
08.2017 - 11.2022
- Answered incoming calls from customers, providing prompt and accurate information.
- Provided product recommendations based on customer needs.
- Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
- Assisted clients with Medicaid applications and renewals, answering questions and providing guidance throughout the process.
Education
High School Diploma -
NEW LIFE CHRISTIAN ACADEMY
Mendenhall, MS05-2015
Skills
- Patient Care and Safety
- Taking vital signs
- HIPAA knowledge
- Patient Communication
- Medical Records Documentation
Certification
CERTIFIED MEDICAL ASSISTANT
BLS
AAMA
Available upon request
Timeline
Patient Care Technician
Laurel Family Clinic
12.2021 - 12.2022
Tier 2 Customer Service Representative
Maximus Federal Services
08.2017 - 11.2022
CERTIFIED MEDICAL ASSISTANT
BLS
AAMA
Available upon request
High School Diploma -
NEW LIFE CHRISTIAN ACADEMY
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