Shikette Talford
Blythewood,US
Summary
Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 12 years of Compassionate related experience care for patients and personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Training Coordinator /Front and Back Office Medical Assistant
Octapharma Plasma Center
01.2023 - Current
- Performs duties as a Designated Trainer including, but not limited to, conducting on-the-job and certification training for new and existing employees to meet regulatory requirements
- Creates and maintains compliant training records and files and ensures training schedules and documentation is up to date in accordance with laws, regulations, and company SOPs
- Partners with center leadership and Quality to access instructional effectiveness by determining the impact of training on employee skills and the impact on center KPI's
- Coordinates, facilitates, administers, monitors and evaluates effectiveness of training efforts and implements corrective action as necessary
- Works in the production areas of the donor center as required by Center Leadership.
- Planned and conducted staff trainings with emphasis on clinical areas.
- Trained and mentored new personnel hired to fulfill various roles.
- Developed lesson plans, instructional materials and written practice tests, and training courses.
- Wrote training manuals for new employees and updated positions according to strict company guidelines and SOP protocols.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 90%.
- Created and oversaw Clinical training programs for operations.
- Used Athena, Epic as design training for Clinical employees and increase company retention and productivity rates 80%.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records, Vitals, Lab draws.
- Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
Medical Assistant/Job Site Supervisor
GENETWORx
02.2020 - 01.2023
- Administered and interpreted COVID-19 symptom tests, including infrared temperature scans, oral thermometers, blood samples and surveys
- Reported positive and negative response cases according to established protocols and reporting mandates
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Benefits Verification Specialist
Lash Group
03.2018 - 01.2020
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Ask appropriate questions regarding patient's benefits, completing date entry tasks, documenting all information, collecting and verifying patient information
- Updated employees with benefits enrollment and questions, verifying and processing benefits insurance billing, maintaining employee's database and files and ensuring compliance with required benefit notices
- Oversaw accurate benefits in order to qualify patients for co-pay or patient assistance programs offered
- Other responsibilities may include medical billing and coding, extensive payer research, ensuring maximum reimbursement and follow-up for the provider.
Help Desk Analyst
NCR Corporation
04.2007 - 08.2010
- Provided hardware and software support for Windows XP desktop, cash registers and printers
- Provided immediate response to telephone calls, email(s) and personnel requests for technical support
- Provided first line support for multiple customers
- Kept customers informed of progress on problems that cannot be resolved on first call
- Troubleshooted defective memory, hard drives, power supplies, fans and motherboard
- Provided tracking information for depo(replacement parts) from various carriers to customer location.
Education
No Degree - Medical Assisting/ Phlebotomy
Genetworx On Field Training
Glen Allen, VA02.2020
Diploma -
Great Falls High School
Great Falls, SC01.2002
Skills
- Strong verbal communication
- Customer Service
- Customer Analysis
- CRM software
- Google Suite
- Collaboration
- Conflict Resolution
- Budgeting and Planning
- Client Support
- Public Relations
- Problem-solve and think critically
- Phlebotomy Skills
- Medical skills
- CPR/ BLS
- Compliance Document Review
- Computer Networking
- Inbound and Outbound call
- Coaching and Mentoring
- Verbal and written communication
- Virtual Training
- Presentation
- Training material updates
- Training delivery
- Schedule Coordination
- New hire on-boarding
- Leadership training
- Customized training
- Employee Coaching
- Critical Thinking
- Orientation and Onboarding
Accomplishments
- Successfully implemented a new customer service system that resulted in a 25% increase in customer satisfaction and a 10% increase in retention rates.
- Developed and implemented a customer feedback program that resulted in a 15% increase in customer loyalty and a 10% increase in sales.
- Resolved a high-profile customer issue that had the potential to damage the company's reputation, resulting in a positive outcome for both the customer and the company.
Certification
- Phlebotomy, Genetworx
- Medical Assistant, Genetworx
Timeline
Training Coordinator /Front and Back Office Medical Assistant
Octapharma Plasma Center
01.2023 - Current
Medical Assistant/Job Site Supervisor
GENETWORx
02.2020 - 01.2023
Benefits Verification Specialist
Lash Group
03.2018 - 01.2020
Help Desk Analyst
NCR Corporation
04.2007 - 08.2010
No Degree - Medical Assisting/ Phlebotomy
Genetworx On Field Training
Diploma -
Great Falls High School