Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shikha Mahay

Dublin,California

Summary

  • Certified Agile Scrum Master specializing in helping organizations with the successful adoption of agile processes (Agile Scrum, Kanban) either on a corporate enterprise- level or team-level.
  • Experienced in SCRUM based iterative incremental development showing increasing business value every SPRINT. Experienced in techniques such as SPRINT Planning, Product Backlog Management, Agile Estimation, Daily Stand UP, Extreme Programming, metrics such as Burn-down and Velocity Charts, Sprint Summary Report, Sprint Review/Retro meetings.
  • Experienced in managing project releases, working with the development teams, performing final dry run, Quality Assurance testing of releases prior to being applied in the production environment, mitigating risks if any.
  • Expertise in creating project plans, issue logs, forecasting and planning work schedules with excellent comfort level in using Microsoft Project.
  • Experienced in conducting Scrum of Scrums and working with other Scrum Masters.

Overview

20
20
years of professional experience
1
1
Certification

Work History

School Administrator

Blackhawk montessori
Danville, California
03.2023 - Current
  • Coordinated daily operations and schedules for staff and students.
  • Managed student enrollment processes and maintained accurate records.
  • Assisted in the implementation of school policies and procedures.
  • Organized school events, meetings, and workshops for staff development.
  • Collaborated with teachers to support curriculum implementation and resources.
  • Facilitated training sessions for new staff on school protocols and systems.
  • Organized staff meetings and professional development sessions for faculty members.
  • Created and maintained student databases, records, and files.
  • Developed and implemented strategic vision and mission for continuous and positive school growth.

Shifting base

NA
02.2021 - 12.2022
  • Career Break due to shifting base

Scrum Master

Publicis Sapient, Client - Cisco
India
10.2011 - 12.2020
  • Partner Omnichannel (POCE)/Customer Global (Marketing IT): Omnichannel Marketing delivers a consistent user experience across all channels and devices
  • The scope involved migration of partner accounts & contacts data to Eloqua (Omnichannel platform) for automated marketing supporting capability enhancements & integrations
  • POCE team was awarded channel program of the year ahead in May 2019
  • The project involved capabilities enabled globally
  • Responsibilities:
  • Conduct scrum ceremonies: SPRINT Planning, Daily Stand Up, Product & Technical Grooming, SPRINT Review & Retrospective, Scrum of Scrum to track progress and eliminate impediments
  • Work with Product Owner to prioritize User Stories/ requirements in “Product Backlog” based on business value created
  • Prepare and manage release schedule for monthly/quarterly releases
  • Scheduling GO/NO-GO meeting with stakeholders prior to every release for procuring approvals followed by regular deployment checkpoint meetings during release time frame
  • Change Management: Tracking all change requests submitted by team, following up for approvals, validating CR status after implementation
  • Ensure KT sessions are scheduled with Production Support Team prior to releases
  • Making working partnerships with business/cross functional stakeholders
  • Update team’s internal JIVE page with important documentation and links on day-to-day basis
  • Agile estimation - tracking sprint’s velocity, available resources capacity, etc
  • Coordinating with various onsite and offshore team members for application development/maintenance – SCRUM with distributed teams
  • Prepared project plan and documented all the milestones of the project in order to have an idea of the deadlines and track the progress of the project
  • Track user stories and pull the relevant stories into the sprint backlog while adhering to the committed timelines
  • Update Resource Calendar for each sprint, which includes team’s PTO plans, availability for scrum ceremonies, etc
  • Resolve and prioritize issue resolution
  • Experienced working with cross-functional team on project related issues on a daily manner to effectively track discrepancies.

Scrum Master

American Express Corp
, Delhi
03.2008 - 09.2011
  • Handled mutual fund account reconciliation by doing back-end processing and matching general ledger entries
  • Carried out data analysis by looking at reports gathered from cross functional teams via excel
  • Co-ordinated customer UAT
  • Interacted with team leads to gather requirements about functionalities that need to be added/updated/enhanced
  • Prepare and manage release schedule for monthly/quarterly releases
  • Providing weekly status reports to project stakeholders
  • Managed and maintained relationships with clients as they pertain to new enhancements, GAP analysis, monthly reporting, and new expectations
  • Facilitated, coordinated & participated with other teams in developing and modification of Test cases & test scenarios based on the BRD and Test plan.

Senior Associate

EY
Gurugram, Harayana
03.2006 - 03.2008
  • Led end-to-end coordination of project tasks and deliverables, ensuring alignment with business goals and timely execution
  • Assisted in creating detailed project plans, maintaining issue logs, and tracking progress to support senior leadership decisions
  • Built strong relationships with cross-functional stakeholders to ensure clear communication, smooth project handoffs, and high-quality deliverables
  • Identified inefficiencies in operational workflows and recommended changes to enhance productivity and reduce turnaround times
  • Documented key workflows, user stories, test cases, and meeting minutes to maintain traceability and ensure consistent knowledge sharing
  • Supported team leads and managers with ad hoc analysis, stakeholder updates, and coordination during high-priority project phases
  • Mentored junior team members on tools, documentation standards, and client communication best practices
  • Participated in Agile ceremonies including Sprint Planning, Reviews, and Retrospectives, ensuring timely task delivery and issue resolution
  • Assisted with release coordination including UAT, deployment checks, and post-release tracking for global stakeholders.

Associate

EY
Gurugram, Haryana
02.2005 - 02.2006
  • Acted as the first point of contact for clients/customers, resolving queries efficiently to ensure high satisfaction
  • Maintained strong client relationships by providing timely support and tailored recommendations
  • Collected and analyzed performance data using Excel/Google Sheets to inform decisions and improve team output
  • Supported sales operations by updating CRM systems, processing leads, and preparing pitch decks
  • Prepared weekly reports and dashboards summarizing key trends and KPIs for leadership review
  • Assisted in planning and executing project tasks, ensuring deadlines and goals were met efficiently.

Education

BBA - Business Administration

Guru Gobind Singh Indraprastha University
New Delhi, India

Skills

Project Management

Agile Methodologies

JIRA

User Acceptance Testing

Test Plans/Test Scenarios

Asana

Mondaycom

  • Scrum methodology
  • Agile estimation
  • Change management
  • Release coordination
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Team leadership
  • Mentoring junior staff
  • Adaptive leadership
  • Leading scrum meetings
  • Presentation skills
  • Backlog management
  • Meeting facilitation

Certification

  • Certified Scrum Master (CSM) from Scrum Alliance

Languages

Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

School Administrator

Blackhawk montessori
03.2023 - Current

Shifting base

NA
02.2021 - 12.2022

Scrum Master

Publicis Sapient, Client - Cisco
10.2011 - 12.2020

Scrum Master

American Express Corp
03.2008 - 09.2011

Senior Associate

EY
03.2006 - 03.2008

Associate

EY
02.2005 - 02.2006

BBA - Business Administration

Guru Gobind Singh Indraprastha University

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Shikha Mahay