Shakia Reynolds
Detroit,MI
Summary
To obtain long term employment with a company where I can contribute my skills and hard working abilities.
Overview
12
12
years of professional experience
Work History
Optical Lab Technician
Schaller Optical VA Medical Center
Detroit, MI, USA
08.2021 - 04.2024
- Answer phones, greeting patients and relaying messages to appropriate staff inside and outside of the unit
- Help patients make selections for optical wear
- Input information into the system for shipping and receiving eye glasses, ordering optical wear for patients through a third party lab
- Verify and updating patient demographics as needed
Clinical Support Specialist/Medical Clerk
Mary Crest Manor
Livonia, MI, USA
11.2019 - 08.2021
- Support Nursing Staff with day-to-day recording and charting of medical and administrative information
- Maintain electronic medical records in accordance with current federal, state and local regulations; while placing emphasis on confidentiality
- Develop relationships with internal and external customers, by communicating effectively and illustrating a high degree of professionalism
- Schedule appointments, transportation and diagnostic testing
Medical Support Assistant
McAuley Rehabilitation and Wellness Center
Closed
01.2016 - 04.2019
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Helped maintain high functioning environment
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Participated in strategy meetings with other MSAs and center staff for daily operations.
- Monitored impatient and outpatient appointments.
- Updated insurance information.
Housekeeping
Sparkle Commercial Cleaning
Detroit, MI, USA
11.2014 - 02.2016
- Maintaining clean space, trash removal, sanitation unit officer
Dietary Clerk
Henry Ford Hospital
Detroit, MI, USA
01.2012 - 02.2014
- Data entry, patient services and food server on a consistent paced production line
Education
Surgical Technician
Wayne County Community College
Detroit, MI11.2024
High School Diploma - General Studies
Continental Academy
MI01.2019
Specialty Billing
Detroit Business Institute
MI01.2005
Skills
- CPR Trained
- First Aid Certified
- Problem Solving
- Teamwork
- Attention to Detail
- Reliability
- Honesty
- Punctuality
- Patience
References
References upon request
Certificatesandlicenses
- CPR, Tool Box Training, MI
- First Aid, Tool Box Training, MI
Timeline
Optical Lab Technician
Schaller Optical VA Medical Center
08.2021 - 04.2024
Clinical Support Specialist/Medical Clerk
Mary Crest Manor
11.2019 - 08.2021
Medical Support Assistant
McAuley Rehabilitation and Wellness Center
01.2016 - 04.2019
Housekeeping
Sparkle Commercial Cleaning
11.2014 - 02.2016
Dietary Clerk
Henry Ford Hospital
01.2012 - 02.2014
Surgical Technician
Wayne County Community College
High School Diploma - General Studies
Continental Academy
Specialty Billing
Detroit Business Institute