Shikiah Dal
Rochester,NY
Summary
Meticulous, goal-oriented customer service expert with 5 years of extensive experience in providing a variety of professional service skills and administrative assistant to support organizational objectives. Possess a genuine passion for delivering premium, compassionate customer care, and helping diverse people within the customer-focused industry. Patient-focused in nursing with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Rochester General Hospital
08.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
Direct Support Professional
Heritage Christian Service's
04.2022 - 07.2023
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Led patient or group recreational activities for enhanced patient outcomes.
- Maintained clean, safe and well-organized patient environment.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Regional Support Center Dispatch Rep III
Spectrum Cable
08.2019 - 03.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Responded to over 500 daily caller requests with information about assistance and timeframes.
Team Lead Trainer
Panera Bread
02.2016 - 07.2019
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service. Identified team weak points and implemented corrective actions to resolve concerns.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
Education
Associate of Applied Science - Nursing
Bryant & Stratton College
Henrietta, NY04.2024
High School Diploma -
School Of The Arts
Rochester, NY06.2015
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- ADL support
- Phlebotomy Techniques
- Feeding Assistance
- Adaptable
- Professional Bedside Manner
- EKG Interpretation
- Clinical Training
- Patient Safety Management
- Patient Care Technician/Assistant
Certification
- Red Cross CPR/AED Certified
- American Heart Association CPR/AED Certified
Timeline
Patient Care Technician
Rochester General Hospital
08.2023 - Current
Direct Support Professional
Heritage Christian Service's
04.2022 - 07.2023
Regional Support Center Dispatch Rep III
Spectrum Cable
08.2019 - 03.2022
Team Lead Trainer
Panera Bread
02.2016 - 07.2019
Associate of Applied Science - Nursing
Bryant & Stratton College
High School Diploma -
School Of The Arts
Similar Profiles
Karen CastilloKaren Castillo
Patient Care Technician at Rochester Regional Health, Rochester General HospitalPatient Care Technician at Rochester Regional Health, Rochester General Hospital
Alyssa JenningsAlyssa Jennings
Registered Nurse at Acute General Medicine, Rochester General HospitalRegistered Nurse at Acute General Medicine, Rochester General Hospital
Allison KielAllison Kiel
Patient Care Technician at Rochester General HospitalPatient Care Technician at Rochester General Hospital
Hannah LabargeHannah Labarge
Nurse Practitioner, General Surgery at Rochester General HospitalNurse Practitioner, General Surgery at Rochester General Hospital
Nazya RoperNazya Roper
Food and Beverage/General Merchandise Associate at TargetFood and Beverage/General Merchandise Associate at Target